Technical Writer Co-op (January to August 2027)

Visier; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

Visier, located in Vancouver, is seeking a technical writer to craft user documentation for our workforce intelligence platform. You will collaborate with product, design, and engineering to document features, flows, and best practices.

You will interview subject matter experts and translate complex concepts into clear, concise content. You will also design visuals to support docs and ensure content adheres to style guidelines.

Qualifications

• Excellent written communication and ability to tailor content for diverse audiences.
• Experience writing documentation for software products.
• Strong analytical thinking and ability to simplify complex topics.

Responsibilities

• Author and create essential content that enhances user experience by guiding users through Visier's features.
• Collaborate with cross-functional teams to align documentation with product development timelines.
• Interview subject matter experts to gather technical information for documentation.
• Create visuals to accompany documentation to aid user understanding.

Skills

Communication

Technical writing

Audience awareness

Independent work

Single sourcing

Tools

Madcap Flare

XML authoring

Adobe Illustrator

Video editing

Job description

Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by surfacing the insights leaders need to plan, decide, and act with confidence in the moments that matter most. As the market leader in people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously transform.

Founded in 2010 by the pioneers of business intelligence, we have over 85,000 customers in 75 countries—including enterprises like BASF, Panasonic, Domino's Pizza, Experian, Amgen, eBay, and Ford Motor Company.

Good documentation is vital to the overall success of our products. Working closely with members of the Product Documentation team, you will be introduced to the release cycle and learn what it takes to write helpful user documentation. Our ultimate goal is to give you the mentorship, training, and work experience you need to start your technical writing career successfully!

This role is located at our Yaletown head office where we work a hybrid Tues - Thurs in office and Mon & Fri - WFH!

What you'll be doing...

• Author and create essential content that enhances our user experience by guiding users through Visier's features and functionality.
• Collaborate with cross-functional teams to ensure documentation aligns with product development requirements and timelines.
• Interview subject matter experts to gather and understand technical information that you will be documenting.
• Create visuals to enhance and accompany documentation to aid users in understanding complex material.
• Ensure documentation is accurate, concise, complete, and adheres to internal specifications and style guidelines.

What you'll bring to the table...

• Excellent communication and writing skills.
• Experience writing for a variety of audiences.
• Passion for continuously learning new skills and concepts.
• Strong analytical skills.
• Proven ability to quickly learn and understand complex ideas and communicate effectively to both technical and non-technical audiences.
• Self-motivated and able to work independently under tight deadlines.
• Knowledge of documentation principles and processes such as single sourcing.
• Experience with Madcap Flare or similar XML authoring tools, Adobe Illustrator, or video editing software is a bonus.

Most importantly, you share our values...

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

The regional pay band for this role is $3600 - $4500 per month.

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

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Linkedin - https://www.linkedin.com/company/visier-analytics/

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