Technical Writer

FNZ; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonus

Paid time off

Employer-paid medical, dental, and vision insurance

Learning and development opportunities

Job summary

FNZ in Toronto is looking for a detail-oriented Technical Writer to create user-friendly documentation for their wealth management platform. The ideal candidate has at least two years of experience in software documentation, strong writing skills, and an understanding of the wealth management industry. Responsibilities include writing product documentation, collaborating with subject matter experts, and participating in knowledge-sharing sessions. FNZ offers competitive salary, bonus, and employer-paid insurance, focusing on a mission-led organization that emphasizes learning and development.

Qualifications

• At least two years’ experience writing high-quality software documentation.
• Strong understanding of the wealth management industry.
• Exceptional writing and editing skills focused on clarity and usability.

Responsibilities

• Write and maintain product documentation for wealth management platform.
• Collaborate with SMEs to structure content efficiently.
• Participate in review cycles to enhance documentation quality.

Skills

Writing high-quality software documentation

Understanding of the wealth management industry

Exceptional writing and editing skills

Verbal communication and interpersonal skills

Proactive learning

Working in cross-functional teams

Tools

MadCap Flare

Git

HTML/CSS/JavaScript

Jira

Job description

Exciting opportunity to join FNZ growing team! We are seeking a detail‑oriented and user‑focused Technical Writer to join our team. This role will focus on creating clear, user‑friendly documentation for our wealth management platform. You’ll work closely with subject matter experts, product managers and developers to translate complex financial and technical concepts into accessible content for diverse audiences—clients, regulators, and internal teams.

Key Responsibilities

• Write, review and maintain documentation including product documentation, technical information and end‑user help pages.
• Collaborate with SMEs to extract and structure content from handovers, product demos, design documents and technical specifications.
• Participate in knowledge‑sharing sessions and iterative review cycles to refine documentation quality and completeness.
• Work within a global content management strategy to ensure sharing and reuse of information where appropriate.

Required Skills & Experience

• At least two years’ experience writing high‑quality software documentation, ideally within financial services or wealth management.
• Strong understanding of the wealth management industry.
• Exceptional writing and editing skills, with a focus on clarity, structure, and usability.
• Excellent verbal communication and interpersonal skills.
• Proactive approach to learning new topics and translating complex information into user‑friendly guidance.
• Comfortable working in cross‑functional teams, managing multiple documentation streams and adapting to evolving requirements.
• Comfortable reaching out to colleagues and partners to chase updates, clarify details, and drive progress.

Preferred Qualifications

• Experience documenting wealth management platforms.
• Experience with MadCap Flare.
• Experience using Git source control.
• Experience working with HTML/CSS/JavaScript.
• Experience working with project tracking applications e.g. Jira.

What FNZ Offers

• A competitive base salary, bonus, and paid time off.
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
• Employer‑paid medical, dental and vision insurance, and more.
• We are mission‑led – work at the heart of a purpose‑led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre‑IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.