Documentation & Enablement Specialist

Fi.spa; Vancouver; On-site; CAD 65,000 - 68,000; Full time

Benefits offered by this job

Best-in-Class Equipment

Prime Location

Flexibility

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Job summary

FISPAN Services Inc. in downtown Vancouver seeks a Documentation & Enablement Specialist to bridge product, engineering and customer success by creating high‑quality API docs, training guides and interactive content.

You will collaborate with product teams to translate complex features for technical and non‑technical audiences, design visuals and demos, maintain knowledge bases, and ensure external documentation stays current.

Qualifications

• Expert Communicator: ability to explain complex technical concepts in simple, professional terms.

Responsibilities

• Write and maintain API documentation, product training guides, and How-To articles for embedded banking tools.
• Manage documentation lifecycle using Jira/Confluence, Archbee/Markdown, and CMS tools.
• Translate complex features for technical and non-technical audiences; collaborate with Product, Engineering and Customer Success.
• Design training materials and demos (including LMS content and Navattic) and maintain internal knowledge bases.
• Continuously improve documentation through user feedback and data.

Job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the "how-to" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.

Key Responsibilities

• Product Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
• Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
• Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
• Cross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
• Enablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.
• Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
• Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.

Required Skills & Qualifications

• Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
• Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
• Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
• Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.
• Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
• Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
• Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
• A Bachelor’s degree in English or Communications, Technology or related field
• Location: Ability to work from our downtown Vancouver office in the Guinness Tower.

Bonus Skills: Experience with AI technology or automation is a plus.

Why Work With Us?

Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

• Best-in-Class Equipment: The most modern MacBook and Apple equipment.
• Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
• Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.