Technical Trainer 3

Daikin Comfort; Burnaby; On-site; CAD 85,000 - 120,000; Full time

Job summary

Daikin Comfort in Burnaby, BC, is seeking a Technical Trainer to provide product and technical training to internal and external customers, ensuring customer satisfaction through comprehensive training and technical support.

The role involves facilitating HVAC installation, commissioning, service and troubleshooting training, developing curricula, preparing labs, delivering presentations, and collaborating with sales, product marketing and service teams.

Qualifications

• 8+ years of experience with HVAC installation, commissioning, service and maintenance.
• 8+ years facilitating product and technical training.
• HVAC degree or certification.
• Bachelor’s degree in Engineering or related field preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office (Outlook, Word, Excel and PowerPoint).
• Ability to develop curriculum and training materials.

Responsibilities

• Facilitate technical and sales training including installation, controls, commissioning, service, and troubleshooting.
• Work with subject matter experts to develop or enhance curriculum as required.
• Prepare training facility and lab prior to training classes.
• Maintain training material inventory at assigned location.
• Maintain training facility standards, including equipment and tools.
• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals.
• Provide training support, including communication, promotion and coordination of product and technical training.
• Acts as a liaison between sales, product marketing, service, and training.
• Assist at educational or industry conferences; ability to present at conferences.
• Perform additional projects/duties to support ongoing business needs.
• Audit technical trainers 1&2 and experienced independent trainers.

Skills

HVAC knowledge

Training experience

MS Office

Communication skills

Presentation skills

Customer focus

Teamwork

Problem solving

Education

HVAC degree/certification

Engineering degree (preferred)

Tools

PowerPoint

Job description

The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.

Position Responsibilities May Include

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
• Work with subject matter experts to develop or enhance curriculum as required
• Prepare training facility and lab prior to training classes
• Maintain training material inventory at assigned location
• Maintain training facility standards, including equipment and tools
• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
• Provide training support, including communication, promotion and coordination of product and technical training
• Acts as a liaison between sales, product marketing, service, and training
• Assist at educational or industry conferences; ability to present at conferences
• Perform additional projects/duties to support ongoing business needs.
• Audit technical trainers 1&2 and experienced independent trainers.

Nature & Scope

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervisionCoaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills

• Experience training in the technical service field
• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
• Knowledge of HVAC products and controls
• Knowledge of management systems is a plus
• Proven track record of success in service and customer service
• Excellent written and verbal communication skills
• Excellent presentation and facilitation skills
• Ability to interact with students of varied backgrounds
• Ability to effectively present information and respond to questions from management, students and customers
• Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports, business correspondence and develop course curriculum
• Ability to anticipate and solve practical problems and resolve issues
• Customer focus – proactively finds ways to exceed customer needs
• Detail-oriented, well organized
• Ability to work in a team environment and take initiative individually
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience

• 8+ years of experience with HVAC installation, commissioning, service and maintenance
• 8+ years facilitating product and technical training

Education/Certification

• HVAC degree or certification
• Bachelor’s degree in Engineering, or related field, preferred

People Management: No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: MANAGER, TECHNICAL TRAINING

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.