technical support specialist – information technology (IT)

VMG Strategic Technology; Bedford; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their team. In this dynamic role, you will provide essential support to users, troubleshoot technical issues, and help maintain computer networks and systems. You will be responsible for supervising a small team, ensuring efficient operations, and delivering exceptional customer service. This position offers the opportunity to work in a fast-paced environment where your skills in IT and interpersonal communication will shine. If you're passionate about technology and helping others, this could be your perfect fit!

Benefits

Learning / training paid by employer

Paid time off (volunteering or personal days)

Team building opportunities

Qualifications

• 1-2 years of experience in technical support roles.
• Strong knowledge of networking and security software.

Responsibilities

• Provide support and training to users encountering technical issues.
• Evaluate and install computer hardware and software.

Skills

Client focus

Time management

Organized

Efficient interpersonal skills

Ability to multitask

Judgement

Initiative

Accurate

Education

College or CEGEP certificate or diploma

Tools

Information Technology Infrastructure Library (ITIL)

Networking software

Networking hardware

Security software

File management software

Desktop applications

Programming languages

Mac OS

MS Windows

TCP / IP

Job description

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience: 1 year to less than 2 years

Tasks:

1. Give access to computer networks
2. Report on the performance of computer systems and networks
3. Respond to users experiencing difficulties with computer
4. Consult user guides, technical manuals and other documents to research and implement solutions
5. Provide advice and training to users in response to identified difficulties
6. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
7. Participate in the redesign of applications and other software
8. Supervise other technical support workers in this group
9. Provide business systems, network and Internet support to users in response to identified difficulties
10. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
11. Perform Web-server backup and recovery operations
12. Provide customer service
13. Evaluate and install computer hardware, networking software and operating system software
14. Install software

Supervision:

1. 1 to 2 people

Computer and Technology Knowledge:

1. Information Technology Infrastructure Library (ITIL)
2. JavaOS
3. Networking software
4. Networking hardware
5. Networking security
6. Internet
7. Servers
8. Desktop applications
9. Enterprise Applications Integration (EAI)
10. File management software
11. Security software
12. Mapping and data visualization software
13. Programming languages
14. Mac OS
15. MS Windows
16. TCP / IP
17. Wireless networks

Work Conditions and Physical Capabilities:

1. Fast-paced environment

Personal Suitability:

1. Accurate
2. Client focus
3. Efficient interpersonal skills
4. Initiative
5. Judgement
6. Organized
7. Team player
8. Ability to multitask
9. Time management

Other Benefits:

1. Learning / training paid by employer
2. Paid time off (volunteering or personal days)
3. Team building opportunities