Technical Support Specialist - Dutch

NinjaOne; Remote; CAD 61,000 - 90,000; Full time

Job summary

A top technology company is seeking a Technical Support Specialist to join their multinational product support team. The role involves providing exceptional customer service, managing support tickets, and collaborating with various departments to resolve issues. Candidates should have a Bachelor’s degree in Computer Science, experience in customer support, and be fluent in Dutch and English. This is a fully remote position offering a range of benefits including a competitive salary, healthcare package, and professional development opportunities.

Benefits

Remote work flexibility

Healthcare package

20 meal tickets per month

Work laptop and headset provided

Training platform for skill development

Competitive compensation

Qualifications

• 2+ years prior experience in customer service/support.
• Proficient in Windows and working knowledge of MacOS.
• Understanding of virtualization platforms and basic networking.

Responsibilities

• Provide transformative customer experiences.
• Prioritize customer calls and correspondence.
• Collaborate with multiple departments to resolve issues.

Skills

Fluency in Dutch

Excellent oral communication skills

Fluency in English

Windows troubleshooting

Adaptability to new technologies

Strong interpersonal skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

Zendesk

RMM software

Job description

Description

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

Location - Remote, anywhere in Romania

What You’ll be Doing

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed

About You

• Fluent in Dutch and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc.), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• German/French/Italian/Spanish is a plus

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Enjoy your fully remote work – balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Your healthcare package with Medlife – you can insure your family as well
• You receive 20 meal tickets per month
• A work laptop and headset will be sent to you upon your start – no need to use your private equipment
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.