Technical Support Specialist-British Columbia

Umano Medical; Chaudière-Appalaches; On-site; CAD 60,000 - 80,000; Full time

Job summary

Umano Medical is seeking a field service professional to perform repairs and preventive maintenance at customer sites and collaborate with engineering on after‑sales projects. You will train technicians, handle service requests, and manage parts and service orders from entry to completion.

This role requires hands‑on repair experience, strong problem‑solving skills, and a willingness to travel to various sites, with proficiency in MS Office and Outlook for documentation and reporting.

Qualifications

• DEC or bachelor’s degree in a related field or equivalent experience.
• Strong problem solving and analytical thinking are required.
• Experience in after‑sales service or customer support is essential.
• Hands‑on repair and technical support experience preferred.
• Proficiency with MS Office and Outlook is expected.
• Willingness and ability to travel as required.

Responsibilities

• Perform repairs or preventive maintenance on products at customer sites.
• Train service technicians and hospital technical staff when needed.
• Process customer service requests, including complaints, with proper tools and documentation.
• Handle orders for parts or service and ensure follow‑up through completion.
• Maintain communication with customers from request entry to satisfaction.
• Document all service cases and relay issues to engineering.
• Collaborate with other departments on after‑sales projects.

Skills

Problem-solving

Analytical thinking

Technical drawing interpretation

Customer support experience

Product repair experience

MS Office & Outlook

Travel willingness

Education

DEC or Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.

Responsibilities include

• Perform repairs or preventive maintenance on our products at our various customers' sites
• Participate in the training of service technicians, and when required, technical personnel in the hospitals
• Handle customer service requests, including complaints. (Process, tools and documentation)
• Process orders received for parts or service for Umano Medical products
• Follow up with the customer from request entry to completed repair, to customer satisfaction
• Follow up on the documentation of all service cases or service requests
• Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
• Collaborate with other departments in different projects (in reference to the after-sales service)
• Collaborate in the implementation, updating and respect of the different instructions and procedures
• Support the customer relations manager in planning the work of the technicians and service clerks
• Support technicians, service clerks and subcontractors at the technical level
• Follow up and analyze the parts inventory

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

• DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
• Strong problem-solving skills and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after-sales service or customer support
• Hands-on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!