Technical Support Specialist

KEV Group; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

KEV Group is seeking a Technical Support Specialist to assist customers by diagnosing and troubleshooting software issues. This role provides the opportunity for accelerated learning and career development in a supportive, hybrid work environment, benefiting the K-12 education sector.

Benefits

Competitive salary and benefits

Professional development and continuing education opportunities

Collaborative team environment

Qualifications

• 1-3 years of technical software experience.
• Proficiency in writing SQL statements.
• Experience with bookkeeping or accounting is a plus.

Responsibilities

• Guide clients through troubleshooting steps via email, chat, or phone.
• Escalate unresolved issues to appropriate internal teams.
• Track and resolve system issues within agreed timelines.

Skills

Customer service aptitude

Communication skills

Analytical thinking

Creative thinking

Interpersonal skills

Self-motivated

Job description

Join to apply for the Technical Support Specialist role at KEV Group

KEV Group is an enterprise SaaS company providing an all-in-one activity fund management solution for K-12 schools. Our platform offers real-time visibility and control over fee management processes, benefiting over 26,000 schools across North America.

About KEV : KEV Group, headquartered in Toronto with offices in Cambridge, ON, and across the U.S., is part of Five Arrows, managing over €10 billion in assets. We are dedicated to making a meaningful impact in education through innovative software solutions.

Why Join KEV?

• Work in an industry that benefits children, parents, and schools
• Engage in meaningful, purpose-driven work with real impact
• Opportunities for learning and career growth in a rapidly expanding organization
• Supportive leadership team committed to personal and professional development
• Hybrid work environment (3 days / week in North York or Cambridge office)

Job Description :

We are seeking a Technical Support Specialist to assist our customers by diagnosing and troubleshooting software issues, ensuring a positive user experience. You will be a trusted resource, providing timely and accurate solutions to our clients.

This role offers an excellent opportunity for accelerated learning and career development for motivated individuals passionate about customer experience and making a difference.

Responsibilities :

• Guide clients through troubleshooting steps via email, chat, or phone
• Escalate unresolved issues to appropriate internal teams
• Prioritize, escalate, and route tickets effectively
• Utilize provided tools and resources to identify solutions
• Track and resolve system issues within agreed timelines
• Provide prompt, accurate resolutions and update internal documentation

Requirements and Skills :

• 1-3 years of technical software experience
• Proficiency in writing SQL statements
• Strong customer service aptitude and communication skills
• Ability to explain technical issues clearly and simply
• Interpersonal skills and customer care expertise
• Experience with bookkeeping or accounting is a plus
• Creative, strategic, and analytical thinking
• Self-motivated with a results-driven mindset

Nice to Have :

• Experience with SchoolCash or SchoolFunds
• Call center or customer service experience
• Knowledge of Student Information System standards
• Experience in SaaS, finance, bookkeeping, or payment processing

We Offer :

• Competitive salary and benefits
• Professional development and continuing education opportunities
• Collaborative team environment

KEV Group is committed to accessibility and equal opportunity employment. Accommodations are available upon request throughout the recruitment process.

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