Technical Support Specialist

EONCA Corporation o / a CCTV Direct; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

CCTV Direct, a leading company in security and surveillance equipment, is seeking an enthusiastic Technical Support Specialist in Mississauga. You will assist customers with technical issues and collaborate with sales and support teams. Ideal candidates are tech-savvy with strong communication skills, preferably bilingual in English and French.

Qualifications

• Experience in operating and troubleshooting PC and IP networks.
• Prior experience in customer service, either in-person or over the phone.
• Technical support experience and/or physical security industry experience preferred.

Responsibilities

• Provide technical assistance to customers experiencing issues with products.
• Support customers through phone, email, and web inquiries.
• Collaborate with team members to identify customer inquiry trends.

Skills

Analytical skills

Troubleshooting

Problem-solving

Interpersonal skills

Bilingual (English and French)

Education

Post-secondary degree in computer or technology fields

Job description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario. CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan. We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability. Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support Position Type Full-Time Position Summary

• The Technical Support candidate provides services to the company as follows :
• Provides assistance to customers who encounter technical difficulties while using our products.
• Provides support services to customers via phone, email, web, etc.
• Assist our sales team on projects and respond to pre-sales inquires.
• Collaborate with team members to identify and highlight trends in customer inquiries.
• Report any potential product issues to the Support Manager
• Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities
• The successful candidate has :
• Outgoing with strong teamwork attitude
• Ability to multi-task and adapt to fast-pace work environment.
• Strong analytical, troubleshooting and problem-solving skills.
• Good interpersonal skill, able to manage customer attitudes and emotions.
• Bilingual in English and French would be an asset. Experience
• The successful candidate has :
• Ideally a post-secondary degree, certificate or diploma in computer or other technology fields
• Excellent verbal and good written communication skills
• Some experience in in operating and troubleshooting PC and IP Networks
• Prior experience in customer service either in-person or over the phone is an asset.
• Prior experience in technical support and / or physical security industry is an asset.
• CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario. Monday to Friday only.

Create a job alert for this search

Technical Support Specialist • Mississauga, ON, Canada