Technical Support Engineer, Fire Pump Controllers (Hybrid)

TORNATECH INC; Laval (administrative region); Hybrid; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Flexible schedule

Office/teleworking options

Modern plant

Group insurance and RRSPs

Employee assistance program and tele-m

Paid vacation during holiday season

Active social committee

Micromarket and free coffee

Job summary

Tornatech INC in Laval, Quebec, is seeking a Technical Customer Service specialist to diagnose issues, advise on solutions, and support installation and operation of Tornatech fire pump controllers.

You will collaborate with Engineering, Production and Sales to support a predominantly North American customer base, applying hands-on electrical knowledge to ensure timely resolutions and customer satisfaction.

Qualifications

• Strong understanding of electrical systems, electrical schematics, control panels, and troubleshooting.
• College diploma in Electromechanical, Electronic or Electrical, or Automation and Controls, or equivalent required.

Responsibilities

• Provide technical support to customers regarding operation, installation, troubleshooting, and maintenance of Tornatech fire pump controllers.
• Analyze electrical and control system issues and recommend technical solutions.
• Answer technical questions related to electrical diagrams, manuals, wiring, controller configurations, and product specifications.
• Work closely with the Engineering department to validate special applications, custom solutions, and technical feasibility.
• Recommend replacement parts, upgrades, or modifications for existing equipment.
• Assist customers in diagnosing field issues and follow up to ensure successful resolution.
• Coordinate warranty evaluations and technical service requests.
• Communicate with suppliers to obtain pricing and lead times for electrical components.
• Prepare quotations for controllers and spare parts using company pricing tools.
• Collaborate with internal departments to ensure timely resolution of customer requests.
• Perform any other related duties assigned by management.

Skills

Electrical systems

Electrical schematics

Control panels

Troubleshooting

Education

Electromechanical

Electronic or Electrical

Automation and Controls

Tools

Microsoft 365

Job description

Tornatech INC in Laval, Quebec, is seeking a Technical Customer Service specialist to diagnose issues, advise on solutions, and support installation and operation of Tornatech fire pump controllers.

You will collaborate with Engineering, Production and Sales to support a predominantly North American customer base, applying hands-on electrical knowledge to ensure timely resolutions and customer satisfaction.