Senior Application Support Engineer (Trading & Market Data)

Solactive; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Global team

FinTech environment

Modern culture

Benefits and beverages

Job summary

Solactive AG is seeking an Application Support Specialist to maintain real-time financial systems, including market-connectivity and distributed Linux platforms. You will support and enhance proprietary index and market-data platforms, ensuring stability and rapid incident resolution.

Ideal candidates have 5+ years in financial markets support, strong Linux and SQL skills, and experience with monitoring stacks.

Qualifications

• 5+ years in application/technical support within financial markets or market-data systems.
• Strong Linux, SQL across major RDBMS (Oracle, PostgreSQL, SQL Server).
• Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta).
• Excellent English communication; comfortable working with global teams.
• Ability to lead high-pressure production incidents with calm and clarity.

Responsibilities

• Provide L1/L2 support for mission-critical index, market-data, and trading-related applications.
• Monitor distributed Linux systems, analyse logs, and resolve real-time production issues.
• Lead incident management, coordinating with global tech and business teams, and driving root-cause analysis.
• Ensure SLA-compliant resolution and maintain high platform availability.
• Manage change, release, and deployment activities following ITIL best practices.

Skills

Linux

SQL

APIs

Scripting (Bash/Python)

Incident management

English communication

Cloud platforms (AWS/Azure)

Tools

ELK

Kibana

Grafana

Alerta

Job schedulers

Job description

Company Description Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest‑growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

• Provide L1/L2 support for mission‑critical index, market‑data, and trading‑related applications
• Monitor distributed Linux systems, analyse logs, and resolve real‑time production issues
• Lead incident management, coordinating with global tech and business teams, and driving root‑cause analysis
• Ensure SLA‑compliant resolution and maintain high platform availability
• Manage change, release, and deployment activities following ITIL best practices

Technical Troubleshooting & Platform Stability

• Troubleshoot issues across market connectivity, data feeds, APIs, and distributed systems
• Support financial, business, development, and data teams with application and data‑related inquiries
• Analyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues
• Execute database modifications and optimise complex queries

Stakeholder Collaboration

• Act as a primary contact for business users across Hong Kong, Frankfurt, and Toronto
• Serve as incident manager in real time, covering operations, escalation, resolution, communication, and documentation
• Translate business requirements into technical actions and platform enhancements
• Lead projects end‑to‑end independently

Documentation & Knowledge Management

• Document procedures, troubleshooting guides, and best practices
• Maintain operational runbooks and support documentation

Continuous Improvement & Leadership

• Identify opportunities to improve monitoring, workflows, and support processes proactively and independently
• Mentor junior support staff and contribute to a culture of operational excellence

Your Profile

Experience & Domain Knowledge

• 5+ years in application/technical support within financial markets, trading platforms, or market‑data systems
• Strong understanding of front‑to‑back trade flows and market connectivity
• Experience supporting technical real‑time trading, market‑making, risk, or market‑data systems

Technical Skills

• Strong Linux expertise (shell, troubleshooting, performance analysis)
• Strong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)
• Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta)
• Familiarity with APIs, job schedulers, and distributed systems
• Knowledge in Bash/Python scripting for automation and data analysis
• Knowledge of cloud platforms (AWS/Azure) is a plus

Process & Soft Skills

• Strong incident, change, and release management experience (ITIL)
• Ability to lead high‑pressure production incidents with calm and clarity
• Excellent communication skills in English; comfortable working with global teams
• Proactive, structured, and able to take ownership of complex issues

Bonus Skills

• Exposure to market‑making, derivatives, or multi‑asset trading environments
• Software development or DevOps experience

Our Offer

• Global Team: Be part of the Solactive family, a motivated team with an international setting.
• FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
• Modern Culture: Enjoy our modern, flat hierarchy and startup‑like culture.
• Responsibility & Connections: Take over responsibility from day one and build relationships in‑and outside the company.
• Special Benefits: Regular staff parties, access to Corporate Benefits, modern office space and free beverages.