Technical Support Engineer

Mettler-Toledo; Mississauga; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer and play a crucial role in delivering exceptional customer support. In this dynamic position, you will tackle various technical challenges while assisting clients with integration setups. Your expertise will help ensure that customers maximize their use of innovative data integration solutions. This is a fantastic opportunity to be part of a collaborative team dedicated to continuous improvement and professional growth. If you're passionate about technology and customer success, this role is perfect for you!

Benefits

Professional development opportunities

Collaborative team culture

Competitive salary

Benefits package

Qualifications

• Strong understanding of software systems and troubleshooting.
• Prior experience in a technical support or engineering role is highly desirable.

Responsibilities

• Provide first-class technical support via email, phone, and remote sessions.
• Troubleshoot and resolve software and system-related issues.

Skills

Technical Support

Problem-Solving

Communication Skills

XML

SQL

C#

REST APIs

Education

Experience in Technical Support

Job description

Technical Support Engineer

Location: Newcastle

Salary: £25,000 - £30,000 DOE

Type: Full-Time

Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!

About the Role:

As a Technical Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.

Key Responsibilities:

1. Provide first-class technical support to our customers via email, phone, and remote sessions.
2. Troubleshoot, diagnose, and resolve software and system-related issues.
3. Assist with the deployment, configuration, and integration of Zynk products.
4. Collaborate with the development and product teams to resolve advanced issues.
5. Document technical processes, FAQs, and customer resolutions.
6. Contribute to continuous improvement of support tools and processes.

What We’re Looking For:

1. Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
2. Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
3. Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
4. Experience: Prior experience in a technical support or engineering role is highly desirable.

Why Join Zynk?

1. Be part of a growing company with a commitment to innovation and excellence.
2. Opportunities for professional development and career growth.
3. Supportive and collaborative team culture.
4. Competitive salary and benefits package.

How to Apply

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!

We value diversity and welcome applications from all qualified candidates.