Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is hiring a Technical Support / Customer Service Representative for a remote night shift role. Responsibilities include providing inbound support, resolving technical issues, and maintaining customer relationships. Candidates should have strong problem-solving skills and a high school diploma. Offering a base salary of $21.49/hr plus benefits including insurance and paid training.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Training days

Employee referral bonus opportunities

Work-from-home convenience

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free environment to work from.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Technical support experience

Problem-solving skills

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Smartphone

Job description

Overview

Technical Support / Customer Service Representative-Remote (Night Shift) — remote role at Concentrix. This position works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This role provides customer service support and resolution of routine problems and questions regarding client\'s products and / or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

What You Will Do In This Role

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and / or services, such as : smartphones, tablets, computers, and wearables; familiarity with iOS and / or MacOS, or comparable technology is preferred
• Offer additional products and / or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered
• High speed internet (no wireless / hotspots or satellite) and a smartphone

What’s In It For You

• The base salary for this position is $21.49 / hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with performance. Actual salaries vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available include medical, dental, and vision insurance, EAP, RRSP, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs that support career growth
• Work-from-home convenience
• Programs and events that support diversity, equity, inclusion, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more

Location & Work Arrangements

Location : CAN, ON, Work-at-Home

Additional Details

Language Requirements : Not specified in this excerpt. Time Type : Full time

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Equal Opportunity

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment. This position may be performed in the following provinces / territories : AB, BC, MB, NB, NL, NS, ON, PE, and SK.