Technical Support / Customer Service Representative (Remote)

Concentrix; Sarnia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer experience is seeking a customer support representative for a remote position. The role involves providing inbound support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least one year of customer service experience and a high school diploma. The company offers a competitive salary, comprehensive benefits, and opportunities for career advancement.

Benefits

Paid training

Comprehensive benefits package

Performance-based incentives

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Experience and Technical Support

Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based incentives
- Opportunities for career advancement with 80% of leaders promoted from within
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Supportive work environment with programs promoting diversity, equity, and inclusion
- Flexible remote work position allowing for a distraction-free work environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- A quiet, distraction-free environment to work from in your home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Open availability for various shifts
- Eagerness to learn new technologies
- A desktop or laptop for completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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