Technical Support / Customer Service Representative (Remote)

Concentrix; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for remote customer support roles. This opportunity offers a competitive salary, comprehensive benefits, and a commitment to career advancement with a focus on diversity and inclusion. Ideal candidates will have customer service experience and strong problem-solving skills, thriving in a fast-paced environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonus opportunities

Paid time off

Qualifications

• Minimum 1 year of customer service experience.
• Open availability for scheduling.
• Proficiency in fast-paced environments.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Maintain knowledge of client products and services.

Skills

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Opportunity for career advancement with 80% of management promoted from within
- Work remotely from a distraction-free home environment
- Comprehensive benefits including paid training, medical, dental, and vision insurance
- Employee referral bonus opportunities and paid time off
- Commitment to diversity, equity, and inclusion initiatives

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences while problem-solving effectively

What is Required (Qualifications):
- Minimum 1 year of customer service experience
- High school diploma or GED
- Open availability for scheduling
- Strong problem-solving skills with the ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- A desktop or laptop computer for testing purposes
- High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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