Technical Support Consultant/Production Team Lead - Cartography

FLIR Systems, Inc.; Fredericton; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Comprehensive benefits

Job summary

FLIR Systems, Inc. is looking for a Senior Technical Support Consultant/Production Team Lead in Fredericton, Canada. This role entails providing expert-level support for CARIS Cartographic Production software, resolving complex customer issues, and delivering high-quality training. The ideal candidate has a Master's degree in Geomatics or related fields, along with over 10 years of progressive experience in hydrographic environments. The position involves development, collaboration with global teams, and international travel (25-30%). FLIR Systems offers competitive compensation and a dynamic, innovative environment.

Qualifications

• Demonstrated expertise in CARIS Cartographic Production software in a live production environment.
• Strong understanding of hydrographic and cartographic production workflows.
• In-depth experience with IHO standards and S-100-based products.

Responsibilities

• Provide expert-level support for cartographic production software.
• Resolve complex customer issues and technical escalations.
• Deliver high-quality technical support and training to customers.

Skills

Technical Support

Cartographic Production

Team Leadership

Python Scripting

Hydrographic Standards

Database Management

Customer Engagement

Education

Master's degree in Geomatics, Hydrography, Geospatial Science or related field

Tools

PostgreSQL/PostGIS

Oracle

AWS

Azure

Job description

**Be visionary**Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.**Job Description**At Teledyne CARIS, a division of Teledyne technologies, we have a simple but ambitious mission: develop market-leading data processing and ocean mapping software solutions which provide more reliable and more accurate data for faster decisions. From monitoring and protecting our natural resources to increasing safety and productivity in the hydrographic industry, Teledyne CARIS is connecting the digital world and the real world. Our products are used in a wide array of applications to create digital maps of the seafloor, secure assets and people, detect objects in the ocean, navigate safely, provide security around the globe, and protect our environment.Teledyne **CARIS** is seeking a **Senior Technical Support Consultant/Production Team Lead** to provide expert‐level support for our **cartographic production software** portfolio. This role blends deep technical expertise with team leadership, ensuring outstanding customer support while contributing to the growth and evolution of training and consulting services, particularly in **S‐100 and S‐101 ENC production**.This is a highly visible role that partners closely with customers, product teams, and internal stakeholders to enable successful adoption of CARIS solutions and advance modern hydrographic and charting workflows.**What You Will Do:*** **Serve as a senior technical authority** for CARIS Cartographic Production software and **7Cs Validation Tools**, providing expert guidance on advanced workflows, configuration, data integrity, and standards compliance.* **Resolve complex customer issues and technical escalations**, acting as a final point of resolution for high‐impact cases requiring deep product, domain, and standards expertise.* **Deliver high‐quality technical support and software training** to customers and partners through a combination of remote sessions, in‐office engagements, and onsite visits, adapting content to varying levels of user proficiency.* **Support and guide customer transitions from S‐57 to S‐100 / S‐101 workflows**, including data conversion, validation, production best practices, and alignment with evolving international charting standards.* **Collaborate cross‐functionally with Development, Projects, and Sales teams** to improve software usability, customer solutions, documentation, and support processes while ensuring customer feedback is reflected in product evolution.* **Mentor and guide technical consultants and support team members**, providing knowledge sharing, technical coaching, and contributing to the definition of **support best practices, service quality standards, and escalation procedures**.* **Identify and help drive opportunities for automation and AI‐assisted improvements** within support, validation, training, and consulting workflows to improve efficiency, consistency, and customer outcomes.* **Travel internationally (approximately 25–30%)** to support customer engagements, training delivery, consulting services, and collaboration with global stakeholders.**What You Need:*** **Demonstrated expertise supporting CARIS Cartographic Production software in a live production environment**, including hands‐on experience with ENC creation, validation, quality control, and delivery workflows supporting operational charting organizations.* **Strong understanding of hydrographic and cartographic production workflows**, including data compilation, feature attribution, quality assurance, validation, and lifecycle management within ENC and geospatial production contexts.* **Master’s degree in Geomatics, Hydrography, Geospatial Science, or a related field**, or an equivalent combination of education and **10+ years of progressive, hands‐on industry experience** in hydrographic or cartographic production environments.* **In‐depth experience with IHO standards**, including practical application and interpretation of **S‐57**, and advanced knowledge of **S‐100‐based products**, particularly **S‐101 ENC specifications**, validation rules, and transition considerations.* **Python scripting experience** used to enhance production workflows, automate validation or analysis tasks, and support troubleshooting; complemented by working knowledge of **cloud platforms and web services** (AWS and/or Azure) within geospatial or enterprise application environments.* **Experience working with geospatial databases**, including **PostgreSQL/PostGIS and Oracle**, with an understanding of spatial data structures, performance considerations, and integration with production and validation tools.* **Proven leadership and mentoring capability**, with experience guiding junior consultants or technical support staff, sharing best practices, and influencing team standards while maintaining a collaborative, service‐oriented culture.* **Strong customer‐facing and consulting skills**, including the ability to build trust with technical and non‐technical stakeholders, clearly explain complex concepts, and deliver confident, solution‐focused guidance.* **Excellent verbal and written communication skills**, with fluency in English required; proficiency in additional languages is considered an asset in support of international customers and partners.* **Willingness and ability to travel internationally** to support onsite customer engagements, training delivery, consulting activities, and collaboration with global teams.**What We Offer :*** The opportunity to be part of a **global team advancing the future of hydrographic and charting technology*** A role where you can **influence industry‐critical standards**, including the evolution and adoption of **S‐100 / S‐101*** Direct collaboration with **leading customers and organizations worldwide**, tackling real‐world, high‐impact technical challenges* The ability to make a **meaningful technical and industry impact** through expert‐level support, consulting, and innovation* Exposure to a **growing, innovative environment** that values technical excellence, continuous learning, and knowledge sharing* A platform to **shape best practices, services, and solutions** used by the global hydrographic community* Competitive compensation and comprehensive benefits.* Professional development across Teledyne’s global network.* Stability and growth within a renowned technology leader.**What happens next :**Apply online, and our Talent Acquisition team will review your application. If selected, you’ll be invited to an initial conversation, followed by interviews with the hiring team. We’ll keep the process transparent and timely, so you always know what to expect.*All applicants must meet applicable export control, background verification, and compliance requirements.*Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions..