Technical Support Analyst

Federated Co-operatives Limited; Saskatoon; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Western Canada is seeking a Technical Support Analyst for their Home and Building Solutions team. This remote position involves supporting the Mi9 Point of Sale platform, collaborating with teams, and providing training to enhance retail operations. Ideal candidates will have a background in retail business analysis or IT, along with strong communication skills. The role offers competitive salaries and a comprehensive benefits package.

Benefits

Competitive salaries

Comprehensive benefits package

Employer-contributed pension plan

Learning opportunities

Qualifications

• 1-3 years of relevant experience in retail business analysis or IT.
• Familiarity with the Mi9 Point of Sale system would be an asset.

Responsibilities

• Support MI9 Operations service desk and respond to incidents.
• Develop and maintain training materials for local Co-ops.
• Provide training and support on the Mi9 system.

Skills

Communication

Training

Collaboration

Education

Bachelor's degree in business

Tools

Mi9 Point of Sale

Job description

Federated Co-operatives Limited (FCL) is hiring a Technical Support Analyst, Point of Sale (POS) on a temporary basis (up to 18 months) on our Home and Building Solutions (HABS) team. This position is a remote opportunity and can be based anywhere across Western Canada.

Are you someone with strong communication and training skills? If you can work independently but also collaborate with a team, we are looking for someone to support our Co-operative Retailing System (CRS) with the Mi9 Point of Sale platform as we strive for continuous improvement and innovative measures to help build Western Canada.

What you’ll do:

• Support the MI9 Operations service desk in responding to incidents and requests tickets as they relate to the HABS Mi9POS system operation by determining the root cause of the problem and providing solutions from the system and/or training and resources. Effectively communicate to all parties involved, including local Co-ops.
• Assist IT and Operations Advisors in Mi9 system implementation for retail locations to be successfully set up and functioning properly. Respond to questions on the platform that arise from retail employees prior to, during, or after the transition via the appropriate communication channels.
• Collaborate with all teams to identify and document gaps, issues, or opportunities in the Mi9 platform and related systems by gathering and analyzing data. Support user acceptance testing (UAT), system report creation, and work with IT, HABS POS, and other stakeholders to ensure optimal use of the platform for local Co-ops.
• Develop, standardize, and maintain training materials, process documents, and online training modules to provide local Co-ops with information to utilize the systems and drive recommendations and best practices with regard to use and application of Mi9 across the Co-operative Retailing System (CRS).
• Provide training and support to CRS employees through WebEx sessions, seminars, phone calls and on-site etc. on the Mi9 system.

Who you’ll work with:

You will work closely with the Mi9 support team to provide support on the Mi9 platform and will report into the Senior Manager, Continuous Improvement. This team strives to cultivate a culture of customer focus, professionalism, continuous improvement and collaboration.

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.

Who you are:

You are looking for a career in Retail Store Operations and:

• Have 1 – 3 years of relevant experience in retail business analysis, operational systems, or IT in home and building supplies. Familiarity with the Mi9 Point of Sale system would be an asset.
• Have a bachelor’s degree in business (a combination of relevant education and experience may be considered).

What we offer:

• Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via [e-mail]. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by May 18, 2025.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.