Technical Support Analyst

SYSPRO; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

SYSPRO is seeking a Technical Support Analyst to solve and resolve software-related issues in a fully remote role based in Canada. Candidates should hold 5+ years of experience in IT support, ideally with ERP software knowledge. The position offers a competitive salary, flexible work hours, and a range of employee benefits, emphasizing a culture of innovation and support.

Benefits

15 days of vacation plus paid volunteer day

Paramedical service reimbursement up to $500

Mental health assistance program

Life and disability insurance

Retirement Savings Plan with matching contributions

Support for personal development through training

Qualifications

• 5+ years of IT support experience required.
• Experience with SYSPRO or other ERP software is a plus.
• Relevant certifications advantageous.

Responsibilities

• Evaluate, troubleshoot, and resolve faults and events.
• Liaise with software development and regional offices.
• Provide specialist technical support related to software.

Skills

Technical Understanding

Problem-solving

Organizational skills

Interpersonal skills

Ability to manage tight deadlines

Willingness to learn

Team player

Education

5+ years of experience in IT support

Relevant Support Certifications

Tools

VBScript

Microsoft SQL Server

SYSPRO ERP

Crystal Reports

Job description

The Technical Support Analyst evaluates, troubleshoots, and resolves faults and reported events.

This is a remote position located in Canada. We are looking for someone who is available to work hours of approximately 8 : 00 am - 5 : 00 pm PST and is comfortable working remotely. Department Support Services Employment Type Full Time Location Canada | Remote Workplace type Fully remote This role's hiring manager : Miguel Campos

Key Responsibilities

• Evaluates, troubleshoots, and resolves faults and reported events;
• Liaises with the software development team and SYSPRO Regional Offices;
• Ensures service delivery and information sharing regarding event resolution at a regional level;
• Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations, and upgrades.

Skills, Knowledge and Expertise

Essential Qualifications :

• 5+ years of experience in the IT field in a technical support environment
• Experience working with SYSPRO ERP software or any other ERP software is a plus
• Relevant Support Certifications would be advantageous

Skills and Knowledge :

• Must be able to troubleshoot the SYSPRO technology stack :
• VBScript
• SYSPRO Reporting Services
• Solutions
• Microsoft SQL Server
• SYSPRO Workflow
• Installations and Upgrades
• Customization
• Technical Understanding (infrastructure issues related to Windows and servers)
• SYSPRO ERP, Microsoft Office, Crystal reports
• Organizational skills
• Ability to manage tight deadlines
• Strong interpersonal skills
• Ability to work efficiently in a broad cultural spectrum
• Problem-solving ability
• Team player
• Willingness to learn
• Motivated to find customer solutions

We offer a career in an exciting industry, an opportunity to work in a fun environment with some really smart people, and great employee benefits! When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

At SYSPRO Canada, we promote flexible hybrid work-from-home / remote work options and ensure opportunities for professional development and growth. Here are some of the benefits offered :

• Vacation : In addition to statutory holidays, you shall be eligible to Fifteen (15) days’ vacation during each 12-month period of continuous employment. In addition, we offer 1 paid volunteer day off to make a difference in your community.
• Reimbursement of up to $500 each per eligible paramedical service.
• Employee and Family Assistance program for mental health and holistic wellbeing.
• Life insurance including accidental death & dismemberment, long-term disability, extended health care, and dental coverage.
• SYSPRO Canada Retirement Savings Plan (RRSP) : The SYSPRO Canada Retirement Savings Plan is a group RRSP plan for employees whereby SYSPRO Canada will match contributions up to a threshold after the first year of service to the company and increases as the number of years of service increases.
• Training & Education : SYSPRO Software Ltd. supports personal development through education and training.