IT Technician

Stingray; Montreal (administrative region); On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Stingray café with daily breakfasts, L

OPUS card subsidy

Shares purchase plan

Dialogue virtual healthcare

Summer hours

Vibrant social events

Job summary

Stingray is seeking a full-time IT Technician to join the Helpdesk team in Montreal. You will support hardware, software, and AV equipment across multiple sites, with on-site work four days a week and occasional after-hours as needed.

Reporting to the Senior Manager, IT Operations, you will resolve issues, document solutions, and ensure high-quality service across the organization, including travel to satellite offices 2–3 times per year.

Qualifications

• Technical diploma (DEC) or AEC in computer science.
• 3+ years of relevant experience in an equivalent role.
• Desire to install, configure and maintain desktops, laptops, printers, IP phones and audiovisual equipment.
• Proficiency with Windows and macOS.
• Office 365 proficiency.
• Active Directory knowledge (groups/users/objects).
• Fluency in French and English for Montreal and satellite offices.
• Excellent interpersonal skills and organizational autonomy.
• Able to see objectives through to completion in a fast-paced environment.
• Willingness to after-hours support as part of a shared schedule.

Responsibilities

• Manage and respond to technical support requests from our Montreal head office and satellite offices.
• Analyze and resolve hardware and software issues across platforms including videoconferencing equipment.
• Install, configure, maintain and upgrade employee workstations, laptops and phones.
• Create and update technical documentation.
• On-site work 4 days/week, up to 5 days as needed.

Skills

Helpdesk experience

Fluent in French and English

Windows & macOS

Office 365

Active Directory

Organization & autonomy

Interpersonal skills

Problem solving

Fast-paced environment

Education

DEC or AEC in computer science

Tools

Intune

JAMF

Jira

ServiceNow

Remedy

Zendesk

PowerShell

Job description

At Stingray, creativity, collaboration and technological innovation are at the heart of how we work. By joining our team, you’ll grow within a fast-expanding company, surrounded by people passionate about music and technology.

We’re looking for a full-time IT Technician to join our technical support (Helpdesk) team. Reporting to the Senior Manager, IT Operations, you’ll help deliver an exceptional service experience to our teams.

If you enjoy solving problems, helping people and working with a range of technologies, we’d love to meet you!

Your day-to-day

• Manage and respond to technical support requests from our Montreal head office and all Stingray satellite offices (travel possible 2–3 times per year)
• Analyze and resolve hardware and software issues across various platforms and technologies, including meeting room equipment (videoconferencing)
• Install, configure, maintain and upgrade employee workstations, laptops and phones
• Create and update technical documentation
• On-site work 4 days/week, up to 5 days depending on business needs or events

Your Qualifications

• Technical diploma (DEC) or AEC in computer science
• 3+ years of relevant experience in an equivalent role
• Solid experience installing, configuring and maintaining desktops, laptops, printers, IP phones and audiovisual equipment
• Proficiency with Microsoft Windows and macOS operating systems
• Proficiency with the Office O365 suite
• Good knowledge of Active Directory (groups, users, objects)
• Fluency in French and English, both spoken and written, in order to support teams in Montreal and at our satellite offices
• Excellent interpersonal skills
• Organized, autonomous and self‑motivated
• Able to see objectives and initiatives through to completion
• Comfortable in an informal, fast‑paced work environment
• Able to identify and defuse situations requiring urgent attention
• 24/7 technical support schedule shared across the team, occasionally requiring after‑hours interventions

What Will Set You Apart

• Good knowledge of device management tools such as Intune and JAMF
• Scripting knowledge (PowerShell) is an asset
• Knowledge of security and networking concepts and troubleshooting tools
• Experience in a technical helpdesk environment and with a ticketing system, e.g. Jira, ServiceNow, Remedy, ZenDesk (Jira knowledge an asset)

The team you’ll be joining

• A team of 8 IT enthusiasts (including the IT procurement team)
• We work collaboratively and have fun doing it, supporting Stingray’s operations

Life at Stingray

• A cool office in Montreal, just steps from the Old Port and the Lachine Canal bike path
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.

Montreal‑based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self‑identify so we can work towards full representation of those groups within our company.