Technical Solutions Specialist

Real Time Networks; Milton; On-site; CAD 80,000 - 120,000; Full time

Job summary

Real Time Networks in Canada seeks a Technical Solutions Specialist, a pivotal pre-sales role reporting to the VP of Technical Solutions. You will deliver compelling demonstrations, write Scopes of Work, and generate technical content for RFPs and bids.

This position interfaces with Sales, Product, Delivery, and the RFP Response Team. Responsibilities include discovery, tailored demos, technical discussions, solution validation, and collaboration with cross-functional teams.

Qualifications

• Post-secondary degree in IT, CS, Engineering or related field; or equivalent.
• 5+ years in technical pre-sales, solutions engineering, or related role.
• Experience with Physical Access Control Systems (PACS) is required.
• Experience developing Scopes of Work, BOMs, and proposals.

Responsibilities

• Conduct discovery sessions to understand customer workflows and requirements.
• Deliver tailored product demonstrations that articulate value.
• Lead technical discussions with IT, security, operations, and exec stakeholders.
• Prepare and present solution recommendations, architectures, and validations.
• Support Account Executives in developing winning strategies for complex opportunities.
• Participate in client planning sessions and solutioning workshops.

Skills

PACS experience

Solution design

Networking/IT basics

RFP/bid experience

Consultative selling

Education

Post-secondary degree in IT/CS/Engineering

Tools

CRM tools

Proposal tools

Microsoft 365

SharePoint

Job description

Travel Requirement:25%

Anticipated Start Date:As soon as possible

Salary Range:$80k-$120k

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks is acutting-edgetechnology company specializing in smart asset management, including intelligent locker systems and key management solutions. Our innovative products streamline workflows, improve security, and drive operational efficiencies for customers across multiple industries, including healthcare, law enforcement, and enterprise organizations.

The opportunity

Reporting to the Vice President of Technical Solutions, the Technical Solutions Specialist is apivotal pre-salesand solutioning role at Real Time Networks. This position directly influences win rates, solution quality, and customer experience by delivering compelling demonstrations, comprehensive Scopes of Work, andaccuratetechnical documentation forKeyTracerandAssetTracersystems.

The Technical Solutions Specialist acts as a trusted technical advisor to customers and a strategic partner to Sales, Product, Delivery, and the RFP Response Team.

Responsibilities:

• Conduct discovery sessions to understand customer workflows, operational challenges, and technical requirements.
• Deliver tailored product demonstrations that clearly articulate value and differentiation.
• Lead technical discussions with IT, security, operations, and executive stakeholders.
• Prepare and present solution recommendations, system architectures, and technical validations.
• Support Account Executives in developing winning strategies for complex opportunities.
• Participate in client-facing planning sessions, roadmap discussions, and solutioning workshops.

Solution Design & Documentation

• Develop comprehensive Scopes of Work (SOWs) including system design, hardware specifications, integrations, and deployment considerations.
• Produceaccuratequotes, Bills of Materials (BOMs), and configuration documentation.
• Ensure all solution designs meet Real Time Networks quality standards and align with product capabilities and delivery requirements.
• Maintain consistency and accuracy across all technical documentation and CRM entries.
• Collaborate with Deliveryon handovers, confirming scope and customer expectations are documented before implementation begins.
• Partner closely with the RFP Response Team to provideaccurate,timely, and high-quality technical content for RFPs, RFIs, and bid submissions.
• Validate solution accuracy, review technical narratives, and ensure alignment with product capabilities and delivery constraints.
• Contribute to improving proposal templates, technical content libraries, and response processes.
• Act as the technical liaison between Sales, Solutions, and the RFP Response Team to ensure competitive, compliant, and compelling submissions.

Industry Events, Trade Shows & Marketing Support

• Participate in industry conferences, trade shows, and marketing events as a technical representative.
• Support event planning, booth setup, and on-site technical demonstrations.
• Engage with prospects, partners, and industry stakeholders to promote Real Time Networks solutions.
• Providepost-event insights, lead follow-up support, and contribute to marketing content as needed.

Cross-Functional Collaboration

• Work with Product Management to relay customer feedback, market insights, and feature requests.
• Partner with Delivery and Support to ensure solution commitments arefeasibleand customer satisfactionremainshigh.
• Support internal training and enablement initiatives for Sales and Delivery teams.
• Participate in internal reviews, pipeline discussions, and solution quality audits.
• Support process improvements, automation initiatives, and scalable solutioning frameworks.

What you bring:

Education & Experience

• Post-secondary degreeinIT, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
• 5+ years of experience in technical pre-sales, solutions engineering, systems design, or a relatedexperience.
• Demonstrated experience with Physical Access Control Systems (PACS) — this is a required qualification for this role.
• Proven ability to develop Scopes of Work, BOMs, and technical proposals for complex technology solutions.
• Experience engaging with multi-stakeholder customer environments including IT, security, and operations teams.
• French languageproficiencyis an asset.
• Legally entitled to work in Canada.

Technical Skills

• Physical Access Control Systems (PACS):Experienceconfiguring or installingPACS platforms.
• Solution Design: Ability to translate customer requirements into detailed,accuratesystemdrawingsand documentation.
• Networking & IT: Working knowledge of LAN/WAN, VPN, DNS, DHCP, VLANs, firewalls, and enterprise security protocols as they relate to hardware deployments.
• Integrations: Familiarity with APIs, SSO, LDAP/Active Directory, and enterprise system integrations.
• Software & Platforms:Proficiencywith CRMs, proposal tools, Microsoft 365, and SharePoint.
• RFP/Bid Experience: Experience contributing to or leading technical responses for government and enterprise RFPs is a strong asset.

Soft Skills

• Outstanding professional presentation and clear communicator — able to translate complex technical concepts forany audience.
• Strong consultative instincts with the ability to uncover unstated customer needs and position solutions effectively.
• Highly organized and detail-oriented; able to manage multiple opportunities and deadlines simultaneously.
• Collaborative team player with a genuine commitment to customer success and solution quality.
• French languageproficiencyis an asset.
• Legally entitled to work in Canada.

Travel Requirement:

• This role requires approximately 25% travel to trade shows and customer sites across Canada and the United States.
• A valid passport and the ability to travel freely throughout Canada and the United States isrequired.
• A clean driving record and the ability to rent a car isrequired.

What we offer:

• A competitive salarycommensuratewith experience and education
• A comprehensive benefits program including extended medical and group insurance.
• RRSP matching and bonus eligibly after probationary period.
• Education Assistance benefits

Diversity & Inclusion

Real Time Networksis an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation isrequiredat any point in the recruitment process, please contact a member of our Recruitment Team.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.