Technical Services Representative, Rogers Center, Ottawa (Union)

Encore Global; Ottawa; Hybrid; CAD 23,000 - 33,000; Full time

Job summary

Encore Global seeks a Technical Services Representative to set up, operate and dismantle AV equipment for events. You will service trade shows, conventions, and staging venues, verifying orders and preparing gear.

The role involves loading/unloading trucks, climbing stairs, and potentially leading TSR teams on-site. Ideal candidates have 2–3+ years in customer service and AV experience, with strong organizational and problem-solving skills, and a valid driver's license.

Qualifications

• High School diploma or post-secondary diploma in a relevant domain.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio visual experience required.
• Set up knowledge of the listed equipment is required.

Responsibilities

• Set up, operate, and dismantle audio visual equipment at events.
• Service trade shows, hotels conventions, and staging events.
• Verify purchase orders and ensure equipment is prepared.
• Load/unload trucks; lift heavy equipment; climb stairs and ladders.
• Test and troubleshoot equipment before events; report outcomes.
• Represent the company professionally on-site and coordinate teams as Lead TSR when needed.
• Complete event reports according to company procedures.

Skills

Customer service

Hospitality experience

Client service

Interpersonal skills

Analytical skills

Organizational skills

Ability to work under pressure

Valid driver's license

Education

High School diploma or post-secondary diploma

Tools

Portable Sound Systems

Wireless Microphones

LCD Projectors and Monitors

Video/Camera Equipment

Large Projection Screens

Video Lighting Equipment

Simultaneous Translation Equipment

Cameras and related control gear

Job description

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events as assigned.
• Servicing trade shows, hotel conventions, and staging events.
• Verify completed purchase orders and that all required equipments were prepared.
• Loading and unloading trucks; requires to lift heavy equipment.
• Climbing stairs and ladders
• Perform various control testings and troubleshoot equipments before the assigned event.
• Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
• Walking during trade shows.
• Driving defensively - cube vans and panel vans
• Driving long distances (or as a passenger).
• Handling equipment with care.
• Complete reports on events as per company procedure
• Representing the Company in a professional manner
• As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
• Perform other duties as assigned.

Job Qualifications

• High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Set up knowledge of the following equipment is required:
  • Portable Sound Systems ( speakers, mixers and equalizers )
  • Wireless Microphones
  • Audio Cassette and CD Players
  • LCD Data Projectors and Monitors
  • Computer Interfaces and Switchers
  • Betacam and VHS Players
  • Large Projection Screens and Scaffold towers
  • Industrial Video Cameras
  • Video Lighting Equipment
  • Simultaneous Translation Equipment
  • Fastfold Screens
  • Cameras
  • Risks/Staging
• Strong Client Service and interpersonal skills
• Professional Appearance and behavior
• Able to work under pressure with tight delays
• Analytical and problem resolution skills
• Organizational Skills
• Valid driver's license

Competencies (by Core Values)

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Hourly Pay: $20.61

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.