Technical Services Representative, Metro Toronto Convention Centre (Union)

Encore Global; Toronto; On-site; CAD 30,307 - 34,440; Full time

Job summary

Encore Global is seeking a Technical Services Representative to set up, operate and dismantle audiovisual equipment for events in the Toronto area. You will support trade shows, hotels and staging events, ensuring gear is prepared and functioning before showtime.

This role requires hands-on AV knowledge, a valid driver’s license, and the ability to lift heavy equipment, climb stairs, and travel to venues. You will report to the on-site operations team and may lead TSR teams as needed.

Qualifications

• High School diploma with 2+ years in a similar role.
• 2-3+ years in customer service or hospitality preferred.
• 2-3+ years of audio visual experience required.
• Proficient in setting up and operating AV equipment.

Responsibilities

• Set up, operate, and dismantle AV equipment at events as assigned.
• Service trade shows, hotels, conventions and staging events.
• Verify completed purchase orders and that all required equipment is prepared.
• Load/unload trucks; requires lifting heavy equipment.
• Drive cube vans and panel vans; travel to venues as needed.
• Perform control tests and troubleshoot equipment before events.
• Complete event reports and act as on-site lead TSR when required.

Skills

Customer service

AV equipment setup

Adaptability

Education

High School diploma

Post-secondary diploma in a relevant field

Tools

Portable Sound Systems

Wireless Microphones

LCD Data Projectors

Video Lighting Equipment

Cameras

Risers/Staging

Betacam and VHS Players

Large Projection Screens

Industrial Video Cameras

Simultaneous Translation Equipment

Fastfold Screens

Job description

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events as assigned.
• Servicing trade shows, hotel conventions, and staging events.
• Verify completed purchase orders and that all required equipments were prepared.
• Loading and unloading trucks; requires to lift heavy equipment.
• Climbing stairs and ladders.
• Perform various control testings and troubleshoot equipments before the assigned event.
• Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day).
• Walking during trade shows.
• Driving defensively – cube vans and panel vans.
• Driving long distances (or as a passenger).
• Handling equipment with care.
• Complete reports on events as per company procedure.
• Representing the Company in a professional manner.
• As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
• Perform other duties as assigned.

Job Qualifications

• High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Set up knowledge of the following equipment is required:

• Portable Sound Systems (speakers, mixers and equalizers)
• Wireless Microphones
• Audio Cassette and CD Players
• LCD Data Projectors and Monitors
• Computer Interfaces and Switchers
• Betacam and VHS Players
• Large Projection Screens and Scaffold towers
• Industrial Video Cameras
• Video Lighting EquipmentSimultaneous Translation Equipment
• Fastfold Screens
• Cameras
• Risers/Staging

• Strong Client Service and interpersonal skills.
• Professional Appearance and behavior.
• Able to work under pressure with tight delays.
• Analytical and problem resolution skills.
• Organizational Skills.
• Valid driver’s license.

Competencies (by Core Values)

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Instills Trust
  • Safety Conscious
• Drive Results
  • Action Oriented
• See The Big Picture
  • Tech Savvy
• Value People
  • Communicates Effectively

Hourly Pay

$22.55

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.