Audio Visual Technician - National Arts Centre - Part-time

Encore Global; Ottawa; On-site; CAD 26,174 - 34,440; Full time

Job summary

Encore Global is seeking an Event Audio Visual Technician to set up and operate basic AV systems in hotel/convention center environments. The role emphasizes exceptional customer service, client communication, and reliable event execution.

The position requires a high school diploma (associate's degree preferred), and candidates with hospitality or AV experience will be favored. On-site work, the ability to work irregular hours, and driving may be required.

Qualifications

• High school diploma required; associate's degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver's license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment for events.
• Strive to exceed customer expectations and maintain positive relationships with clients.
• Troubleshoot and resolve equipment or software issues in a timely and professional manner.
• Complete order entries and invoicing in company systems and coordinate with vendors as needed.
• Follow hotel and Encore processes to ensure accurate systems entry and paperwork.

Skills

Customer service

Hospitality

Professionalism

Technical aptitude

Problem solving

Education

High School Diploma

Associate's degree preferred

Tools

Navigator

Job description

Position Overview

A Event Audio Visual Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up‑selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate's degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver's license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Hourly Pay Range: $19.00 - $25.81

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Physical Requirements

• Sitting (2‑3 hours per day; lift 0‑15 lbs; continuous)
• Standing (4‑5 hours per day; lift 16‑50 lbs; frequent)
• Walking (4‑5 hours per day; lift 51‑100 lbs; occasionally)
• Stooping (2‑3 hours per day; lift over 100 lbs; occasionally)
• Crawling (2‑3 hours per day)
• Kneeling (2‑3 hours per day)
• Bending (2‑3 hours per day; carry 0‑15 lbs; continuous)
• Reaching above head (2‑3 hours per day; carry 16‑50 lbs; frequent)
• Climbing (0‑1 hour per day; carry 51‑100 lbs; occasionally)
• Grasping (4‑5 hours per day; carry over 100 lbs; never)
• Close Vision (continuous)
• Distance Vision (continuous)
• Color Vision (frequent)
• Peripheral Vision (occasional)
• Auditory/Visual requirements summarized above
• Pushing/Pulling 0‑15 lbs (continuous), 16‑50 lbs (frequent), 51‑100 lbs (frequent), over 100 lbs (occasional)
• Hearing (continuous)

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio visual equipment and electrical components, and may be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.