Technical Services and Support Manager

Buffalo Tungsten; Saskatoon; On-site; CAD 110,000 - 150,000; Full time

Job summary

Sandvik Mining is seeking a Technical Services and Support Manager - Mechanical Cutting to lead specialists and trainers and drive technology deployment across our service organization. You will bridge technology, people and operations to build capability and deliver top-tier service.

The role emphasizes safety, quality and customer satisfaction as you shape technical processes and mentor a high-performing team in mining environments.

Qualifications

• Post-secondary education in Mechanical Engineering or related tech discipline or equivalent experience.
• 5+ years in mining, heavy equipment, field service or related industrial environment.
• Experience providing advanced technical support and troubleshooting complex equipment.

Responsibilities

• Lead and develop the technical service function aligned with business objectives.
• Provide technical guidance and support for complex equipment issues.
• Support new product introductions and market implementation.
• Manage and develop the Technical Services team per global standards.
• Ensure competence aligns with installed technologies and global frameworks.

Skills

Team leadership

Technical guidance

Customer collaboration

Problem solving

Education

Mechanical Eng at least

Tools

Maintenance processes

Job description

Sandvik Mining is seeking a Technical Services and Support Manager - Mechanical Cutting

Location: Saskatoon, SK

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Want to lead the team that turns innovation into action?

We have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service organization.

This role sits at the intersection of technology, people, and operational excellence. You'll lead the journey from technical solution to practical application, building team capability, strengthening expertise, and ensuring our people have the knowledge and tools to deliver exceptional service to our customers.

If you're passionate about technology, leadership, continuous improvement, and developing high-performing technical teams, this could be your opportunity to make a significant impact.

What you will be doing

• Lead and develop the technical service function in alignment with business objectives.


• Provide technical guidance and support for complex equipment and product issues.


• Support new product introductions and implementation in the market.


• Responsible for the management and development of the Technical Services team in alignment with global framework and standards.


• Ensure that our Technical Service team's competence is consistent and aligned with the technologies installed and to be delivered including but not limited to MECU, Automation and Digitalization


• Identify opportunities to improve product reliability, performance, and customer satisfaction.


• Drive the certification process of the workforce to align with global competence standards.


• Lead the Technical Service team and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices.


• Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed.

What you will bring along

• Post-secondary education in Mechanical Engineering, Mechanical Engineering Technology, Heavy Equipment Technology, or a related technical discipline, or an equivalent combination of education and relevant experience.


• 5+ years of relevant technical experience in mining, heavy equipment, field service, product support or a related industrial environment.


• Previous experience providing advanced technical support and troubleshooting complex equipment issues.


• Demonstrated experience working with customers, field service teams and cross-functional technical stakeholders.


• Strong understanding of equipment maintenance, reliability and technical problem-solving.


• Experience developing or improving technical processes, standards and documentation.


• Strong communication, analytical and organizational skills.


• Demonstrated ability to lead, coach and develop technical capability within a team.


• Ability to manage multiple priorities while maintaining a strong focus on safety, quality and customer satisfaction.


• Excellent written and verbal communication skills.


• Strong attention to detail, with advanced analytical and problem-solving abilities.


• Proven ability to manage changing priorities and handle multiple tasks effectively.


• Flexible, self-motivated, and proactive, with a track record of taking initiative.


• Highly developed organizational and time management skills.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

Demonstrate visible safety leadership and foster a culture where health, safety and well-being are integral to every business decision.

Promote a proactive safety culture where employees feel empowered and expected to identify hazards, raise concerns and stop work when conditions are unsafe.

Ensure health and safety risks are identified, assessed and effectively controlled within the areas of responsibility.

Ensure incidents, near misses and hazards are reported, investigated and addressed, with an emphasis on learning and prevention rather than simply reacting to events.

Integrate safety considerations into operational planning, resource allocation, change management and decision-making.

Monitor health and safety performance and use trends, leading indicators and incident data to identify opportunities for continuous improvement.

Ensure employees have the appropriate training, tools, resources and competencies to perform their work safely.

Build strong partnerships with employees, Health & Safety professionals and operational leaders to continuously strengthen workplace safety.

Champion employee well-being and contribute to a work environment that supports both physical and psychological safety.

In return for your passion and drive we will offer you...

The opportunity to make an impact