Technical Service Representative

Atlantic Lottery; Halifax; On-site; CAD 60,000 - 75,000; Full time

Job summary

Atlantic Lottery is seeking a Technical Service Representative to support a territory primarily based in Halifax, Nova Scotia. This field-based role involves regular travel throughout the assigned territory and participation in an on-call rotation providing service coverage from Yarmouth to HRM and possibly neighboring areas based on workload and vacation coverage.

The role focuses on preventative maintenance and servicing/repairing equipment at retailer locations, ensuring maximum uptime and

Qualifications

• 1–3 years of experience in technical and customer service roles.
• Willingness to travel regularly within the territory and provide field support.
• Ability to lift and move weights up to 50 pounds.

Responsibilities

• Support a service territory primarily based in Halifax, NS.
• Travel extensively to retailer locations for preventative maintenance and servicing/repairing equipment.
• Work to maximize asset uptime and meet our Service Level Agreements (SLA).
• Participate in an on-call rotation to provide service coverage.

Skills

Technical support

Customer service

Travel readiness

Education

Electronics diploma

Engineering Technology diploma

Job description

Join Our Team as a Technical Service Representative at Atlantic Lottery!

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support a service territory primarily based in Halifax, Nova Scotia. This field-based role requires regular travel throughout the assigned territory. The successful candidate will also participate in an on-call rotation providing service coverage from Yarmouth to the Halifax Regional Municipality (HRM) and may be required to support neighboring territories based on operational requirements, workload demands, and vacation coverage.

You’ll work independently, traveling extensively throughout your assigned territory and other service areas as required, while playing a key role in preventative maintenance and servicing/repairing equipment at retailer locations. You will ensure maximum up time of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).

Why Join Our Team?

• Work with innovative gaming technology in a hands-on role that combines technical problem-solving and customer service.
• Enjoy the freedom and variety of a field-based position where you’ll manage your day and make a visible impact.
• Join a supportive team that values learning, collaboration, and delivering exceptional experiences for our customers and communities.

Application Deadline

October 5, 2026.

Qualifications

Education and Experience

• Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years of experience in Technical and Customer Service roles.
• Physical Requirements: Ability to lift and move weights up to 50 pounds.
• Driving Requirements (Corporate Vehicle Provided):