Technical Service Associate

Brown & Brown; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Service Associate to enhance customer satisfaction through exceptional technical support. This role involves managing administrative tasks for a book of business, fostering strong relationships with clients and vendors, and assisting in the renewal process. The ideal candidate will have a solid background in the insurance industry and proficiency in Microsoft Office tools. Join a dynamic team in a collaborative environment where your contributions will directly impact client retention and service excellence. This position offers a unique opportunity to grow professionally while making a significant difference in client experiences.

Qualifications

• 1+ years’ experience in the insurance industry or a related field.
• Proficient in Microsoft Office Suite and office equipment.

Responsibilities

• Manage day-to-day administrative tasks for a book of business.
• Build relationships with team, vendors, and carriers for client retention.

Skills

Insurance Industry Experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Office Equipment Proficiency

Education

College Degree in Business-related Field

RIBO License

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking a Technical Service Associate to join our growing team in Markham, Ontario.

Achieve client satisfaction by providing technical support to the account management team and other members of the department to drive the delivery of exceptional customer service.

How You Will Contribute

• Responsible for the day-to-day administrative tasks dedicated to a book of business, including but not limited to reviewing policies, billing notices, processing policies/endorsements, invoicing, issuance of certificates of insurance, and auto ID cards.
• Build courteous and successful relationships with team, vendors and carriers to improve client retention.
• Assist in the renewal process for all assigned clients as directed; including ordering updated loss information, obtaining updated information, documenting renewal applications, and preparing marketing materials and binders.
• Record renewal, sales, and insurance operations compliance documents into the agency management database, as directed.
• Follow brokerage guidelines, policies and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
• All other duties as assigned.

Skills & Experience to Be Successful

• 1+ years’ experience in the insurance industry, or a related field.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, PowerPoint. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, etc.)
• College Degree in a business-related field (preferred).
• Willingness to obtain RIBO license (preferred).