Technical Service Associate

Brown & Brown, Inc.; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Service Associate to enhance client satisfaction through exceptional technical support. In this pivotal role, you will manage administrative tasks, build strong relationships with clients and vendors, and assist in the renewal process for assigned clients. This position offers the opportunity to work in a dynamic environment that values teamwork and personal development. If you are a proactive individual with a background in the insurance industry and a passion for customer service, this role is perfect for you, providing a platform to grow and thrive in your career.

Qualifications

• 1+ years’ experience in the insurance industry or related field.
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.

Responsibilities

• Manage administrative tasks for a book of business, including policy reviews and invoicing.
• Build relationships with team, vendors, and clients to enhance retention.

Skills

Insurance Industry Experience

Microsoft Office Suite

Office Equipment Proficiency

Education

College Degree in Business-related Field

Job description

Technical Service Associate page is loaded

Technical Service Associate

Apply locations Markham, ON, CAN time type Full time posted on Posted 2 Days Ago job requisition id R25_0000001263

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is Seeking a Technical Service Associate to join our growing team in Markham, Ontario.

Achieve client satisfaction by providing technical support to the account management team and other members of the department to drive the delivery of exceptional customer service.

How You Will Contribute

• Responsible for the day-to-day administrative tasks dedicated to a book of business, including but not limited to reviewing policies, billing notices, processing policies/endorsements, invoicing, issuance of certificates of insurance, and auto ID cards.
• Build courteous and successful relationships with team, vendors and carriers to improve client retention.
• Assist in the renewal process for all assigned clients as directed; including ordering updated loss information, obtaining updated information, documenting renewal applications, and preparing marketing materials and binders.
• Record renewal, sales, and insurance operations compliance documents into the agency management database, as directed.
• Follow brokerage guidelines, policies and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
• All other duties as assigned.

Skills & Experience to Be Successful

• 1+ years’ experience in the insurance industry, or a related field.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, etc.)
• College Degree in a business-related field. (preferred)
• Willingness to obtain RIBO license (preferred)

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.