Technical Sales Representative

Woodland Direct, Inc.; Niagara Falls; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Sales Representative to help customers transform their spaces with quality fire features. In this role, you'll leverage your sales expertise and strong communication skills to guide clients through their purchasing journey, from initial inquiries to post-sale support. Join a supportive team that values personal and professional growth, and earn your NFI Certification to enhance your skills. This is a fantastic opportunity to make a real impact while working in a dynamic and rewarding sales environment.

Benefits

Career growth opportunities

Professional certifications

Supportive team environment

Strong sales culture

Qualifications

• 2+ years of sales experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Drive sales by converting leads and handling inquiries.
• Guide customers through product selection and installation.

Skills

Sales Experience

Communication Skills

Customer Service Skills

Problem-Solving

Self-Driven

Education

Degree in Business

Degree in Marketing

Job description

Turn Up the Heat-Sell the Fire
At Woodland, we help customers turn houses into homes with high-quality fireplaces, fire pits, and heaters. As a Technical Sales Representative (TSR), you'll guide customers through meaningful purchases by providing expert advice and exceptional service-from first contact to post-sale support.

What You'll Do

Drive Sales

• Follow Woodland's Sales System to convert leads
• Handle inbound calls & online inquiries
• Meet and exceed monthly/seasonal sales goals

Work a Retail Schedule

• Shifts include:
  • Day (8:30 AM-5:00 PM)
  • Day Plus (10:30 AM-7:00 PM)
  • Saturday (9:00 AM-6:30 PM)
• Schedule varies with seasonal demand

Become a Product Expert

• Learn our full product line: fireplaces, fire pits, heaters, gas logs, etc.
• Earn your NFI Certification toward becoming a Master Hearth Professional

Support Customers Throughout the Journey

• Guide customers from product selection through installation
• Set clear expectations on delivery, availability, and post-sale care

What You Bring

• 2+ years of sales experience (preferred)
• Strong communication and customer service skills
• Comfortable with technical products and problem-solving
• Self-driven, professional, and goal-oriented
• Background in construction or building is a plus

Education:

• Degree in Business, Marketing, or related field preferred (not required)

Job Requirements

• Office-based with heavy computer use
• Hybrid work schedule (if approved): must have 200+ Mbps internet, quiet space, and video call readiness
• No travel or supervisory duties

Why Woodland? Woodland is a national leader in fire features, known for industry-certified expertise, personalized service, and premium outdoor and indoor solutions. When you join our Sales team, you're joining a company that invests in your growth-professionally and personally.

• National leader in indoor/outdoor fire features
• Supportive team and strong sales culture
• Career growth and professional certifications
• Make an impact by helping customers create warm, beautiful spaces

Ready to Sell with Purpose?
Apply today to join Woodland as a Technical Sales Representative and become an expert in fire.