Technical Records and Document Control Coordinator

Skyservice; Mississauga; Hybrid; CAD 52,000 - 73,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Employee assistance program

Retirement plan with company match

Paid time off

Employee referral program

Continuing education

Service awards

Job summary

Skyservice Business Aviation in Mississauga is seeking a detail-oriented Technical Records & Documentation Agent to support the integrity, accuracy, and compliance of aircraft maintenance records.

The role suits someone with records administration or quality assurance experience in regulated environments, with aviation experience considered a plus.

Join a team focused on safety, service excellence, and continuous improvement, with hybrid work and comprehensive benefits.

Qualifications

• 2+ years in records management or related role.
• Experience handling large volumes of records with accuracy.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Excel.
• Excellent communication and stakeholder collaboration.
• Ability to prioritize tasks in fast-paced environments.
• Experience in regulated environments preferred.
• Experience supporting audits and document control processes preferred.
• Experience in aviation, aerospace, manufacturing, engineering, or other regulated industries is a plus.

Responsibilities

• Maintain aircraft technical records and electronic filing systems.
• Review, process, and archive records for accuracy and accessibility.
• Update tracking systems for aircraft, engine, components, and maintenance data.
• Prepare reports for audits, inspections, and compliance reviews.
• Ensure records comply with procedures and regulatory requirements.
• Manage controlled documents, including issuance and revision tracking.
• Ensure current document versions are available; remove obsolete ones.
• Review documentation for accuracy and compliance with standards.
• Maintain quality assurance records and support corrective actions tracking.
• Improve document control processes and efficiency.
• Maintain departmental databases and reporting.
• Assist with technical publications administration and updates.
• Support performance metrics and administrative requirements.
• Collaborate with Maintenance, Quality Assurance, and Operations teams to keep records current.

Skills

Records management

Document control

Quality administration

Compliance

Excel

Communication

Attention to detail

Stakeholder management

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

YOUR FUTURE AT SKYSERVICE:

Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

JOB PURPOSE:

We are seeking a detail-oriented and highly organized Technical Records & Documentation Agent to support the integrity, accuracy, and compliance of our aircraft maintenance records and controlled documentation.

This role is ideal for someone with experience in records administration, document control, quality assurance, compliance, or technical documentation who enjoys working in a structured, regulated environment where accuracy and attention to detail are critical.

While aviation experience is considered an asset, we welcome candidates from industries such as aerospace, manufacturing, transportation, engineering, defense, pharmaceutical, or other regulated environments.

SUMMARY OF RESPONSIBILITIES:

Records Management & Compliance

• Maintain and organize aircraft technical records, maintenance documentation, and electronic filing systems.
• Review, process, and archive records to ensure information is accurate, complete, and readily accessible.
• Update tracking systems and databases used to monitor aircraft, engine, component, and maintenance information.
• Respond to records-related inquiries and assist with information retrieval when required.
• Prepare reports and supporting documentation for audits, inspections, and compliance reviews.
• Ensure records are maintained in accordance with company procedures and regulatory requirements.

Document Control & Quality Support

• Manage controlled documents, including issuance, revision tracking, distribution, retention, and archiving.
• Ensure current versions of documents are available and obsolete documents are removed from circulation.
• Review documentation for accuracy, completeness, and compliance with established standards.
  Maintain quality assurance records and support the tracking of corrective actions and compliance activities.
• Contribute to improvements that enhance document control, recordkeeping, and overall process efficiency.

Operational & Administrative Support

• Maintain departmental tracking systems, databases, and reports.
• Assist with technical publications administration and document updates.
• Support reporting activities, performance metrics, and other administrative requirements.
• Work closely with Maintenance, Quality Assurance, and Operations teams to ensure records and documentation remain current and accurate.

QUALIFICATIONS AND SKILLS REQUIRED:

• 2+ years of experience in records management, document control, quality administration, compliance, or a related administrative role.
• Experience managing large volumes of records, documentation, or data with a high level of accuracy.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel.
• Excellent communication skills and the ability to work effectively with multiple stakeholders.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience working in a regulated or compliance-driven environment preferred
• Experience supporting audits, inspections, quality systems, or document control processes preferred.
• Experience in aviation, aerospace, manufacturing, engineering, transportation, healthcare, or other regulated industries is an asset. Familiarity with aircraft maintenance records or aviation regulations is a plus.

Benefits:

Our perks and benefits include but are not limited to:

• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
• Hybrid work model
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Continuing Education Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.