Aircraft Detailing Personnel Supervisor

Skyservice; Dorval; On-site; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Collective health insurance

Employee assistance program

Retirement savings plan with employer

Paid leave for health and personal

Employee referral program

Years of service awards

Job summary

SKYSERVICE BUSINESS AVIATION is seeking an Aircraft Detailing Personnel Supervisor to lead the aircraft cleaning team, ensuring high-quality service, safety and efficiency at our aviation terminals. You will direct scheduling, performance management and client relations while upholding safety standards and company policies.

Ideal candidates bring 5–7 years in aircraft cleaning or an equivalent supervisory role, strong customer service skills, and a proven ability to mentor teams in a fast-paced

Qualifications

• 5 to 7 years of aircraft cleaning experience or a related supervisory role.
• Exceptional customer service skills, and interpersonal skills.
• Proven ability to lead, motivate, train and retain team members.
• Collaborative spirit and strong problem-solving skills.
• Excellent knowledge of computer systems and tools.
• Flexibility to extend working hours, work on call and work under pressure.
• Post-secondary education, considered an asset.
• Professional conduct and strong decision-making skills.

Responsibilities

• Provide leadership and support to the aircraft cleaning team.
• Foster good team spirit through effective communication and maintaining good relations.
• Monitor and manage the performance of direct reports, providing fair and constructive feedback.
• Mentor team members to ensure consistent quality and adherence to standards.
• Manage and resolve customer concerns in a prompt and professional manner.
• Create and maintain positive relationships with airport authorities, suppliers and any other relevant partners.
• Supervise inventory use and notify management of potentially low inventory levels.
• Manage work schedules, recording of working hours, vacations and overtime in accordance with budget guidelines.
• Facilitate communication between the aircraft cleaning teams and operations teams to ensure smooth coordination.
• Disseminate operational announcements and relevant information to staff in a timely manner.
• Investigate operational delays and implement corrective measures as needed.
• Support incident investigations and help prepare event reporting documentation.
• Ensure compliance with all safety, security and regulatory procedures.
• Lead by example, applying company policies and always prioritizing safety.
• Other duties as assigned.

Skills

Aircraft cleaning

Supervisory experience

Customer service

Leadership

Interpersonal skills

Problem solving

Computer skills

Flexibility

Education asset

Decision making

Education

Post-secondary education

Tools

Computer systems

Job description

SKYSERVICE BUSINESS AVIATION Skyservice is North America's business aviation leader. Focused on the key principles of safety and excellence, we offer a service support experience and comprehensive expertise ranging from aircraft management to charter, maintenance and aircraft sales at our aeronautical service terminals at airports in Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These core values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its personnel. If you want to advance your career and join a team determined to go further and aim higher in business aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/fr

A bright future for you at Skyservice:

At Skyservice, we continue to grow and provide high-quality service to our clients, expanding our footprint and name throughout America. You will bring an eye for detail, a fast-paced work environment, and dynamic schedules to a team that works together to exceed client expectations. We are focused on excellence and dedicated to supporting and developing our teams!

The Aircraft Detailing Personnel Supervisor is responsible for directing and and coordinating the aircraft cleaning team to ensure high quality service, operational efficiency and compliance with safety standards. This role requires strong leadership, communication and organizational skills to foster a teamwork work environment and to maintain positive relationships with internal and external stakeholders.

SUMMARY OF RESPONSIBILITIES:

• Provide leadership, guidance and support to the aircraft cleaning team.
• Foster good team spirit through effective communication and maintaining good relations.
• Monitor and manage the performance of direct reports, providing fair and constructive feedback.
• Mentor team members to ensure consistent quality and adherence to standards.
• Manage and resolve customer concerns in a prompt and professional manner.
• Create and maintain positive relationships with airport authorities, suppliers and any other relevant partners;
• Supervise inventory use and notify management of potentially low inventory levels.
• Manage work schedules, recording of working hours, vacations and overtime in accordance with budget guidelines.
• Facilitate communication between the aircraft cleaning teams and operations teams to ensure smooth coordination.
• Disseminate operational announcements and relevant information to staff in a timely manner.
• Investigate operational delays and implement corrective measures as needed.
• Support incident investigations and help prepare event reporting documentation.
• Ensure compliance with all safety, security and regulatory procedures.
• Lead by example, applying company policies and always prioritizing safety.
• Other duties as assigned.

TRAINING AND SKILLS:

• 5 to 7 years of aircraft cleaning experience or a related supervisory role.
• Exceptional customer service skills, and interpersonal skills
• Proven ability to lead, motivate, train and retain team members.
• Collaborative spirit and strong problem-solving skills.
• Excellent knowledge of computer systems and tools.
• Flexibility to extend working hours, work on call and work under pressure.
• Post-secondary education, considered an asset.
• Professional conduct and strong decision-making skills.

Social benefits

Here are some of the perks and benefits we offer:

• Collective health insurance plan for you and your eligible dependents, including healthcare, vision care and dental care
• Employee assistance program
• Collective retirement savings plan with employer matching contributions
• Paid leave for health and personal reasons
• Employee referral program
• Years of service awards

Skyservice is an equal opportunity employer and welcomes applications from any interested person. If for any reason you are unable to submit your application through our job site, please contact a member of our Human Resources team to make special arrangements.