Technical Project Manager/Vendor Risk Management

Narvar; Canada; On-site; CAD 100,000 - 125,000; Full time

Job summary

This innovative firm is seeking a proactive Technical Project Manager to spearhead compliance initiatives across various teams. In this dynamic role, you'll lead compliance-related projects, ensuring that the organization meets regulatory and industry standards. Your expertise in audit readiness and vendor risk assessment will be crucial as you collaborate with legal, security, and IT teams. Join a company dedicated to simplifying consumer experiences and thrive in an environment that values innovation and teamwork. If you are ready to make a significant impact in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 8+ years of Project Management experience in Compliance or similar field.
• Strong understanding of audit-related activities and compliance tools.

Responsibilities

• Lead compliance-related projects from initiation through completion.
• Coordinate with cross-functional teams for timely delivery of compliance tasks.
• Serve as a key coordinator for internal and external audits.

Skills

Project Management

Compliance Management

Audit Readiness

Vendor Risk Assessment

Communication Skills

Risk Management

Education

Bachelor's Degree

Certifications in Project Management

Tools

GRC Software

Jira

Confluence

Job description

We are seeking a proactive and detail-oriented Technical Project Manager to lead and support our compliance initiatives. This role will work across multiple teams including Legal, Security, IT, Risk, and Product to ensure the organization meets regulatory, contractual, and industry standards. The ideal candidate will have a strong background in compliance project management, with hands-on experience in audit readiness, vendor risk assessment, and customer security questionnaire responses.

Day-to-Day

Project Management & Coordination

• Lead and manage compliance-related projects from initiation through completion.
• Develop and maintain project plans, timelines, and stakeholder communication.
• Coordinate with cross-functional teams to ensure timely delivery of compliance tasks and documentation.
• Proactively identify and resolve risks and bottlenecks across teams.
• Facilitate productive collaboration across diverse stakeholders including Legal, Security, Engineering, and Product.

Audit Support

• Serve as a key coordinator for internal and external audits (SOC2, ISO, HIPAA, GDPR, etc.).
• Organize and manage audit evidence collection and ensure timely, accurate responses.
• Track remediation tasks and follow up on completion.
• Support third-party risk management processes including vendor onboarding and periodic reviews.
• Collaborate with Procurement, Security, and Legal to evaluate vendor compliance and security postures.
• Assess AI vendor risk by evaluating data usage, model transparency, bias mitigation practices, and alignment with relevant AI governance frameworks.
• Maintain accurate and current documentation of assessments.
• Partner with Sales, Security, and Legal teams to complete customer security and privacy questionnaires (RFPs, DDQs, SIGs).
• Maintain a repository of standardized responses and supporting documentation.

ADA and Accessibility Compliance

• Work with Design, Product, and Engineering to support accessibility assessments and compliance efforts.
• Track open accessibility issues and coordinate with relevant teams to drive resolution.

Legal and Privacy Trends

• Stay informed of emerging privacy regulations, AI governance, compliance trends, and legal updates (e.g., GDPR, CCPA, ADA, NIST AI RMF, etc.).
• Translate legal and regulatory changes into actionable internal initiatives in collaboration with the Legal team.

What we are looking for

• 8+ years of Project Management experience within Compliance or similar field (strong understanding of audit-related activities preferred).
• Demonstrated success in leading complex implementations in cross-functional, cross-organizational settings.
• Familiarity with SOC2, HIPAA, GDPR, CCPA, ISO 27001, and ADA desired.
• Ability to juggle multiple priorities and consistently meet all deadlines while maintaining high quality output.
• Excellent written and verbal communication skills; able to manage expectations across varied stakeholders.
• Experience working in a SaaS or technology company.
• Familiarity with compliance tools and platforms (e.g., GRC software, Jira, Confluence).

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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