Technical Product Support Specialist

Bridges Health; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

Bridges Health is seeking a Technical Product Support Specialist to join their team in Saskatoon. This full-time, on-site role focuses on providing technical support to customers, managing product inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's in Computer Science and strong troubleshooting skills, with a customer service mindset.

Qualifications

• Bachelor’s in Computer Science required.
• Experience in customer service preferred.
• Strong troubleshooting skills in software.

Responsibilities

• Provide technical support to customers and stakeholders.
• Manage technical changes and participate in documentation processes.
• Utilize analytical skills to resolve inquiries and issues.

Skills

Troubleshooting

Customer Service

Communication

Interpersonal Skills

Education

Bachelor’s Degree in Computer Science

Tools

Windows

Job description

Bridges Health has been helping employers and insurers manage absence and disability claims for nearly 30 years. Over the last 4 years, Bridges Health has been developing its own case management software for staff and market needs. We focus on customer satisfaction and technical excellence, seeking a customer-first, technically skilled individual to elevate our software offerings.

Role Description

This is a full-time, on-site Technical Product Support Specialist position based in Saskatoon, SK. The role involves working with internal and external stakeholders, addressing technical specifics, managing technical changes, participating in certification and documentation processes, and providing product, customer, and technical support. The candidate will utilize analytical and troubleshooting skills to resolve customer inquiries and technical issues daily.

Qualifications

• Bachelor’s Degree in Computer Science
• Experience in customer service via call center telecommunications preferred
• Experience with Help Desk or software support customer service; healthcare experience is an asset
• Advanced knowledge of Windows platform
• Strong troubleshooting skills, especially in software
• Understanding of computer communication protocols and data sharing
• Knowledge of healthcare systems is an asset
• Exceptional communication and interpersonal skills with a customer service focus, rapport-building, listening, and interviewing skills
• Proactive, intuitive, and anticipatory in approach
• Ability to work independently and in a team
• Ability to articulate technology and product positioning to both technical and non-technical users
• Flexible to work pre-defined shifts, including nights and weekends
• Willingness to travel as required

Seniority Level: Entry level

Employment Type: Full-time

If interested, contact us at [e-mail].