Technical Product Owner

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 75,000 - 141,000; Full time

Job summary

A leading insurance provider is seeking a Technical Product Owner to lead the development of their Omni-channel communications platform. This role requires a strong technical background and is crucial in delivering customer-centric solutions while working with cross-functional teams to meet business objectives.

Benefits

Comprehensive medical insurance

Flexible working environment

Employee Assistance Programs

Retirement savings plans with employer contribution

Qualifications

• 5+ years of experience in a technical product owner or project management role.
• Solid understanding of life insurance industry workflows.
• Ability to translate business needs into effective solutions.

Responsibilities

• Lead the Omni-channel communications platform team.
• Collaborate with multi-functional teams to gather requirements.
• Monitor and report on product Key Performance Indicators.

Skills

Communication

Collaboration

Analytical Skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Azure

Git

Job description

job requisition id JR25051551

Are you a self starter who loves technical challenges?Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you!

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Omni-channel communications platform. The ideal candidate will have a solid technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business customers, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

Manulife / John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and using vendor capabilities based on the newest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Position Responsibilities:

• Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers.
• Collaborate with multi-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
• Monitors and generates reports on product Key Performance Indicators
• Apply data and customer feedback to continuously improve the digital communication experience.
• Manage the technology product backlog, define user stories, and set sprint goals.
• Act as the main liaison between customers and the development team, ensuring clear communication and understanding of product vision and goals.
• Supervise and report on product performance, making data-driven decisions to improve the customer experience.
• Monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain documentation for business and technical processes.
• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
• Brings an innovative mentality to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a technical product owner, project management, platform engineer, or similar role
• Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used
• Superb communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g Jira)
• Agile methodology experience
• Communication Platform experience (Twilio, SendGrid)
• Experience with Azure, AKS on Azure
• Experience with cloud platforms (e.g., AWS, Azure)
• Experience with DevOps principles and tools
• Experience with version control systems (e.g., Git)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Are you a self starter who loves technical challenges?Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you!

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Omni-channel communications platform. The ideal candidate will have a solid technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business customers, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

Manulife / John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and using vendor capabilities based on the newest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Position Responsibilities:

• Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process for our customers.
• Collaborate with multi-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
• Monitors and generates reports on product Key Performance Indicators
• Apply data and customer feedback to continuously improve the digital communication experience.
• Manage the technology product backlog, define user stories, and set sprint goals.
• Act as the main liaison between customers and the development team, ensuring clear communication and understanding of product vision and goals.
• Supervise and report on product performance, making data-driven decisions to improve the customer experience.
• Monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain documentation for business and technical processes.
• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.
• Brings an innovative mentality to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a technical product owner, project management, platform engineer, or similar role
• Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used
• Superb communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g Jira)
• Agile methodology experience
• Communication Platform experience (Twilio, SendGrid)
• Experience with Azure, AKS on Azure
• Experience with cloud platforms (e.g., AWS, Azure)
• Experience with DevOps principles and tools
• Experience with version control systems (e.g., Git)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com .

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitable s , et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail] .

Région de référence du salaire

Waterloo, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$75,880.00 CAD - $140,920.00 CAD

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à [e-mail] pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.