Technical Product Manager

Condair USA/CA; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Pension/RRSP/TFSA

Paid vacation and sick leave

Free on-site gym and parking

Job summary

Condair Group is seeking a Technical Product Manager to connect local markets with the global product organization and provide market insights, technical input, and lifecycle support from development through launch and phase-out. You will collaborate with Sales, Service, Marketing, and R&D across product lifecycle.

Responsibilities include market intelligence, product validation, launch support, and continuous improvement, with up to 25% travel within North America and internationally.

Qualifications

• English communication skills are essential.
• Experience in engineering, technical marketing, or product management is an asset.
• Ability to travel within North America and internationally is required.

Responsibilities

• Gather market intelligence and support product roadmap development.
• Represent local requirements in development and validation activities.
• Lead launch plans and provide technical training and documentation.
• Monitor performance and drive continuous improvement and lifecycle management.
• Provide technical support and resolve field issues.

Skills

English communication

Teamwork

Decision making

Planning

Presenting

Education

Engineering, Technical, or Business Degree

P.Eng license asset

Tools

Microsoft Dynamics CRM

Jaspersoft

SAP

Microsoft Office

Job description

The Technical Product Manager (TPM) connects local markets with Condair’s global product organization. Working with Global Product Managers, the TPM provides market intelligence, technical input, development support, product validation, launch support, technical training, product care, and continuous improvement throughout the product lifecycle.

The TPM works closely with Sales, Application Engineering, Service, Marketing, and R&D from product development through launch, ongoing improvement, and phase-out.

Key Duties and Responsibilities

Perform the following duties to a competent level:

Market Intelligence and Innovation

• Gather market intelligence through relationships with sales agencies, contractors, consultants, and customers.
• Conduct market research, competitor evaluations, and technology assessments.
• Provide local insights for innovation and Product Roadmap development.

Product Development and Validation

• Represent local customer, market, and application requirements in product development and business case activities.
• Support R&D, industrialization, launch, and post-launch projects.
• Lead field trials, including technical support, feedback collection, performance monitoring, and site visits.
• Execute phase-in and phase-out activities.

Market Introduction and Launch

• Provide local input to Global Product Manager market introduction plans.
• Develop and deliver technical and service training.
• Maintain showroom and demonstration equipment.
• Prepare market introduction packages and technical documentation.
• Evaluate technical feedback and coordinate resolution of launch issues.
• Visit launch customers and support key account opportunities.

Product Stewardship and Continuous Improvement

• Monitor product performance, sales, warranty claims, support issues, quality metrics, and customer feedback to identify improvements.
• Collect stakeholder feedback, assess feasibility, and maintain product backlogs.
• Prioritize improvements and optimize spare parts offerings, including kits, consumables guidance, and phase-out plans.

3rd Level Technical Support and Product Care

• Support escalated technical issues by e-mail, phone, and on-site visits.
• Support Product Care investigations, corrective actions, 8D investigations, testing, and validation.
• Coordinate resolution of quality, reliability, and design issues.

Product Information, Lifecycle Management, and Special Projects

• Maintain technical product information, including manuals, service documentation, digital tools, web content, and product bulletins.
• Prepare Product and Technical Bulletins covering product changes, improvements, warranty cases, and technical guidance.
• Evaluate and execute product specials.
• Support Customer Specific Projects through technical feasibility assessments, product modifications, and customer coordination.
• Maintain department Work Instructions, Processes, and ISO Documentation.
• Assist with annual resource planning and budgets.
• Travel up to 25% within North America and internationally as required.
• Adhere to Condair’s Quality Assurance System and Health and Safety policies.
• Perform other duties as assigned by management.

Professional Skills, Qualifications, and Competencies

• Education and Experience: Canadian-specific work experience is not required. We welcome applications from candidates with international education and professional experience. Engineering, Technical, or Business Degree. Three (3) or more years of experience in an engineering, technical marketing, or product management environment is an asset.
• Language Skills: Excellent verbal, writing and comprehension skills in English. Demonstrates a wide degree of creativity and expressiveness with the English language. Demonstrated ability to communicate technically, in writing and verbally. Above-average written communication and editing skills. German, French, and/or other languages are considered an asset.
• Ability to Reason: Strong planning and organization skills are required. Ability to prioritize work, set targets, and make decisions. Ability to work accurately and methodically under pressure. Familiarity with milestone-based project methodologies is an asset.
• Computer Skills: Knowledge of Microsoft Dynamics CRM, Jaspersoft, and/or enterprise resource planning systems (SAP) is an asset. Strong knowledge of Microsoft Office tools. Experience with accelerating workflows using machine learning, large language model, and AI tools is an asset.
• Math Skills: Ability to perform numerical calculations related to technical, financial, and planning topics at a post-secondary level is required.
• Certificates/Licenses: Professional Engineering license (P. Eng) is an asset.
• Other: Proven ability to work in Canada and the ability to travel abroad (USA, Europe) as required. Once probationary period is achieved, the ability to work on-site at our Ottawa location a minimum of three (3) days per week is required. Confidence presenting in front of groups.

Personal Characteristics

• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
• Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.
• Ethics: Works with integrity and strong morals/ethics.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to:

• Regularly use a seated computer workstation
• Regularly stand, bend, and twist for the purpose of setting up events and in-house meetings
• Occasionally lift and carry moderate loads, up to 22 kg, to organize in-house meetings and events.
• Travel domestically and internationally

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job duties, the employee is regularly exposed to:

• Seated office environment
• Manufacturing facility
• Airports, airplanes, and other places that are associated with business travel
• Indoor and outdoor mechanical spaces, including rooftops and basements
• Customer facilities across a variety of industries and applications

Condair provides the following benefits to permanent employees, subject to change:

• Medical, dental, and vision benefits
• Long-term disability insurance
• Life insurance/AD&D
• Pension/RRSP/TFSA
• Paid vacation and sick leave
• Free on-site gym and parking
• Free monthly lunches
• Employee appreciation events

Artificial Intelligence Disclosure

This recruitment process does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by Condair hiring personnel.

Accommodation

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at [e-mail] or call 613-822-0335 and ask to speak with Human Resources.

Acknowledgement

This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.

About the Company

Condair Group, founded in 1948 and based in Switzerland, is a global leader in humidification, dehumidification, and evaporative cooling. Supported by science, Condair engineers individual, holistic solutions that customers can trust throughout the product lifecycle. With optimal humidity, we increase productivity and create healthier built environments.

Condair Group has production sites in Europe, North America, and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.

Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.

Our Mission: Driven by our customers’ needs and supported by science, we engineer reliable, sustainable solutions.