Customer Project Manager

Condair USA/CA; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Pension/RRSP/TFSA

Paid vacation and sick leave

Free on-site gym and parking

Free monthly lunches

Job summary

Condair Group is seeking a Customer Specific Project Manager in Ottawa to lead customer-specific projects from inquiry to delivery. The role collaborates with Sales, Technical Product Management, and CSP Engineering to meet customer requirements.

The CSP PM guides scope, schedules, costs, and resources while driving continuous improvement and best practices for future projects. Travel up to 25% domestically and internationally is expected.

Qualifications

• Engineering or Technical Degree is required or asset.
• Experience in engineering, technical marketing, or product management is advantageous.
• Strong verbal and written English communication.

Responsibilities

• Lead customer-specific projects from inquiry to delivery.
• Coordinate cross-functional teams across international engineering, purchasing, sales, IT.
• Develop project plans, risk registers, and cost forecasts.
• Communicate status, milestones, risks, and decisions to stakeholders.
• Travel up to 25% within North America and internationally.

Skills

Project management

Cross-functional coordination

English communication

Planning and organization

Stakeholder management

Education

Engineering or Technical Degree

Tools

Microsoft Dynamics CRM

Jaspersoft

SAP

Job description

Title: Customer Specific Project Manager

Salary Range: $75,000 - $95,000

Purpose of Role

The Customer Specific Project Manager (CSP PM) is accountable for the successful delivery of customer-specific projects. Working with Sales, Technical Product Management, Application Engineering, CSP Engineering, Procurement, Operations, and Manufacturing, the CSP PM supports project acquisition and leads cross-functional teams to deliver solutions that meet customer requirements.

The CSP PM manages project scope, requirements, schedules, costs, resources, risks, changes, and communication from project acquisition through delivery. The role requires frequent customer and stakeholder interaction and balances scope, schedule, cost, quality, and business objectives.

The CSP PM also drives continuous improvement by documenting lessons learned and developing best practices for future projects.

Key Duties and Responsibilities

Perform the following duties to a competent level:

Project Acquisition

• Work with Global Product Managers, Technical Product Managers, Application Engineering, and Sales to support project acquisition.
• Lead customer and stakeholder discussions to define functional, technical, regulatory, and commercial requirements.
• Conduct commercial and technical feasibility assessments.
• Support feasibility, delivery dates, cost estimates, and business case development.
• Develop project scopes, charters, requirements, and statements of work.

Project Management

• Own Customer Specific Projects from inquiry through delivery in accordance with the CSP stage-gate process.
• Develop and maintain project plans, schedules, risk registers, change records, and project controls.
• Coordinate deliverables across international Engineering, Strategic Purchasing, Sales, IT, and other functions.
• Manage project costs, forecasts, and resource requirements.
• Monitor project progress and deliverables against established objectives.
• Identify and mitigate logistical, manufacturing, procurement, commissioning, and customer risks.
• Coordinate prototyping, design reviews, factory acceptance tests, customer witness testing, product testing, and validation.
• Consolidate technical results and translate findings into business recommendations.
• Manage stakeholder expectations through timely communication of status, milestones, risks, decisions, and escalations.

Customer Specific Projects Department

• Share best practices and lessons learned with CSP Project Managers across the Condair Group.
• Lead project post-mortems and identify improvements for future projects.
• Document new and updated processes in Work Instructions.
• Maintain CSP Processes, Work Instructions, and ISO-related documentation.
• Travel up to 25% within North America and internationally as required.
• Adhere to Condair’s Quality Assurance System and Health and Safety policies.
• Perform other duties as assigned by management.

Professional Skills, Qualifications, and Competencies

• Education and Experience: Canadian-specific work experience is not required. We welcome applications from candidates with international education and professional experience. Engineering or Technical Degree. Three (3) or more years of experience in an engineering, technical marketing, or product management environment is an asset.
• Language Skills: Excellent verbal, writing and comprehension skills in English. Demonstrates a wide degree of creativity and expressiveness with the English language. Demonstrated ability to communicate technically, in writing and verbally. Above-average written communication and editing skills. German, French, and/or other languages are considered an asset.
• Ability to Reason: Strong planning and organization skills are required. Ability to prioritize work, set targets, and make decisions. Ability to work accurately and methodically under pressure. Familiarity with milestone-based project methodologies is an asset.
• Computer Skills: Knowledge of Microsoft Dynamics CRM, Jaspersoft, and/or enterprise resource planning systems (SAP) is an asset. Strong knowledge of Microsoft Office tools. Experience with accelerating workflows using machine learning, large language model, and AI tools is an asset.
• Math Skills: Ability to perform numerical calculations related to technical, financial, and planning topics at a post-secondary level is required.
• Certificates/Licenses: Professional Engineering license and Certified Project Management Professional designations considered an asset. A valid and up to date passport and hte ability to travel domestically and internationally is required.
• Other: Proven ability to work in Canada and the ability to travel abroad (USA, Europe) as required. Once probationary period is achieved, the ability to work on-site at our Ottawa location a minimum of three (3) days per week is required. Confidence presenting in front of groups.

Personal Characteristics

• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
• Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.
• Ethics: Works with integrity and strong morals/ethics.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to:

• Regularly use a seated computer workstation
• Regularly stand, bend, and twist for the purpose of setting up events and in-house meetings
• Occasionally lift and carry moderate loads, up to 22 kg, to organize in-house meetings and events.
• Travel domestically and internationally

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job duties, the employee is regularly exposed to:

• Seated office environment
• Manufacturing facility
• Airports, airplanes, and other places that are associated with business travel
• Indoor and outdoor mechanical spaces, including rooftops and basements
• Customer facilities across a variety of industries and applications

Condair provides the following benefits to permanent employees, subject to change:

• Medical, dental, and vision benefits
• Long-term disability insurance
• Life insurance/AD&D
• Pension/RRSP/TFSA
• Paid vacation and sick leave
• Free on-site gym and parking
• Free monthly lunches
• Employee appreciation events

Artificial Intelligence Disclosure

This recruitment process does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by Condair hiring personnel.

Accommodation

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at [e-mail] or call 613-822-0335 and ask to speak with Human Resources.

Acknowledgement

This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.

About the Company

Condair Group, founded in 1948 and based in Switzerland, is a global leader in humidification, dehumidification, and evaporative cooling. Supported by science, Condair engineers individual, holistic solutions that customers can trust throughout the product lifecycle. With optimal humidity, we increase productivity and create healthier built environments.

Condair Group has production sites in Europe, North America, and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.

Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.

Our Mission: Driven by our customers’ needs and supported by science, we engineer reliable, sustainable solutions.