Technical Manager - Application Development

Saint Elizabeth Health Care; Ontario; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Manager for Application Development to lead innovative solutions in healthcare. This hybrid role requires a strong background in Salesforce, cloud solutions, and team leadership to enhance patient care. You'll collaborate with cross-functional teams to drive data-driven decision-making and implement best practices. If you're passionate about using technology to transform healthcare and have a proven track record in managing technical teams, this opportunity is for you. Join a forward-thinking organization committed to making a meaningful impact in the healthcare sector.

Benefits

Competitive Pay

Benefits

Pension Plan

Work-Life Balance

Qualifications

• 5+ years as a Salesforce Solution Architect with people management experience.
• Experience in mobile app development and integrating Salesforce with third-party tools.

Responsibilities

• Lead Salesforce implementation and manage client expectations.
• Support hiring and training of new team members in a technical setting.

Skills

Salesforce Solution Architecture

People Management

Mobile App Development

Integration with Third-Party Tools

Agile Methodologies

Data Governance

Problem-Solving Skills

Communication Skills

Education

Salesforce Certifications

Bachelor's Degree in Computer Science or related field

Tools

Salesforce

Mulesoft

Workday

Job description

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles that prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care, and shape the future, we invite you to be part of our journey.

Are you excited by the idea of using technology to transform healthcare? Are you prepared to join a significant transformation project that will enhance patient care and healthcare delivery for thousands of patients? If you're an experienced technical Team Manager with a proven track record of leading teams responsible for cloud-based solutions and you're passionate about driving meaningful change, we want you on our team!

Role Overview :

The Technical Manager - Application Development will lead the technical team in designing and implementing innovative solutions that deliver best-in-class client experience, enhance operational efficiency, and drive data-driven decision-making across multiple business lines at SE Health. This role involves collaborating with cross-functional technical and business teams, as well as managing the technical Salesforce delivery team, which you will play an essential role in building. Your experience in designing Salesforce Health, Service, Sales, and Experience Cloud solutions, along with knowledge of data warehousing, Enterprise Service Bus, cloud platforms, and mobile-first applications, will be key to your success.

Location : This role is hybrid and may require travel to our Markham office as needed.

Key Responsibilities :

• Lead and participate in Salesforce implementation activities with Salesforce professional services including design workshops, technical architecture workshops, SCRUM ceremonies, testing, training, and roll-out.
• Manage client expectations with the ability to negotiate solutions to sophisticated problems.
• Work with the Sr. Director, Digital Transformation and CTO to design the long-term vision of the Salesforce Portfolio team.
• Lead a team of technical contributors including Salesforce Developers, Salesforce Admins, Dev / Ops Lead, and QAs.
• Support hiring and orientation / training of new team members.
• Develop and execute the technical Salesforce strategy and roadmap in collaboration with technical and business stakeholders.
• Lead the development lifecycle and customization of Salesforce Health Cloud, including patient management, scheduling, and care coordination functionalities with a privacy and security first approach.
• Oversee the configuration and customization of the Salesforce Field Services app based on business requirements.
• Conduct design review and collaborate with the Enterprise Architecture team on design and data strategies.
• Ensure architecture and design principles and best practices are adhered to during the design, development, and implementation of solutions.
• Lead and/or support the development of standards, best practices, and methodologies aligned to delivering business capabilities.
• Support architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
• Define and rollout DevSecOps processes to manage development activities.
• Stay up to date with relevant Salesforce credentials and platform innovations.

Qualifications :

• Minimum 5 years' experience as a Salesforce Solution Architect (required).
• Minimum 5 years' experience in people management, leading small to large teams (required).
• Previous consulting experience preferred, including client-facing roles.
• Experience with mobile app development.
• Experience integrating Salesforce with third-party tools using native integrations and ESB (Mulesoft / Boomi).
• Experience with Workday is a plus.
• Familiarity with FHIR standards and their application within Salesforce (required).
• Strong understanding of APIs, integration concepts, and third-party IDM solutions.
• Knowledge of Master Data Management and platform integration.
• Understanding of data quality, governance, and architecture concepts.
• Experience applying Agile methodologies and change management principles.
• Ability to support iterative releases and facilitate change with minimal disruption.
• Proficiency in declarative Salesforce development (workflow rules, Process Builder, Lightning Flow).
• Experience with security, privacy, and access controls in Salesforce.
• Strong time management and problem-solving skills.
• Excellent written and verbal communication skills.

Certifications :

• Salesforce Technical or System Architect Certification (preferred).
• Salesforce Data Architect Certification (preferred).
• Salesforce Development Lifecycle and Deployment Certification (preferred).
• Salesforce Integration Architect (preferred).
• TOGAF (preferred).
• Certified DevOps Engineer (preferred).

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work-life balance. We're a great place to work, and we hope you'll join our team.

In the interest of health and safety, SE Health requires employees to be fully vaccinated against COVID-19, meaning both doses with 14 days elapsed since the last dose. If you need accommodations due to illness or disability, please contact the Talent Acquisition team at [emailprotected].