Technical Machine Specialist: Diagnostics & OEM Liaison

Brandt; Regina; On-site; CAD 70,000 - 95,000; Full time

Job summary

Brandt seeks a Truck & Transportation Technical Machine Specialist to provide advanced technical support for equipment distributed by Brandt Tractor. This role serves as the key liaison between Brandt Tractor branches and equipment manufacturers, including John Deere DTAC and other OEMs, diagnosing and resolving complex product issues.

Based in Regina or Mississauga, the Specialist collaborates with service teams, monitors machine activity, and delivers expert guidance to ensure rapid problem

Qualifications

• Knowledge of heavy equipment and dealership service departments.
• Strong diagnostic and data analysis capabilities.
• Effective communication skills.
• Experience with computer analytics.
• Bilingual considered an asset.

Responsibilities

• Collaborate with service departments to identify and execute machine repairs by monitoring DTCs and Expert Alerts.
• Research machine activity and provide recommendations of action.
• Communicate the appropriate actions to Service Departments or customers via phone, email, or ticketing system.
• Follow up on recommendations to ensure problem resolution and identify learning opportunities.
• Provide Fleet Health reports for customers and Brandt.
• Manage dealer technical resolutions with John Deere and other OEMs.
• Support Brandt Tractor branches to improve issue resolution speed and quality.
• Access OEM technical information and provide machine diagnostic assistance between branches, OEMs, and customers.
• Work with John Deere DTAC and MHMC to identify and resolve problems and provide direction to branches.
• Produce failure analysis reports and distribute technical memos.

Skills

Heavy equipment knowledge

Diagnostic and troubleshooting skills

Communication skills

Data analysis

Team collaboration

Education

Mechanical Engineering (Capstone)

Heavy Duty Mechanic (asset)

Tools

Foresight database

John Deere DTAC

OEM technical information resources

Job description

Brandt seeks a Truck & Transportation Technical Machine Specialist to provide advanced technical support for equipment distributed by Brandt Tractor. This role serves as the key liaison between Brandt Tractor branches and equipment manufacturers, including John Deere DTAC and other OEMs, diagnosing and resolving complex product issues.

Based in Regina or Mississauga, the Specialist collaborates with service teams, monitors machine activity, and delivers expert guidance to ensure rapid problem