Technical Machine Specialist - Customer Spport - Agriculture

Brandt; Regina; On-site; CAD 52,000 - 68,000; Full time

Job summary

Brandt in Regina, SK is seeking a Technical Machine Specialist - Agriculture to support the Customer Support Center. The role focuses on resolving machine issues, improving communication, and sharing best practices across dealer locations.

Candidates will investigate machine problems using CCMS, Machine Dashboard and related information to help reduce downtime for customers. Based in Regina, the position emphasizes collaboration with Service Managers/Service Advisors and John Deere to identify

Responsibilities

• Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software.
• Ensures all necessary information is documented within the CCMS case prior to submission to John Deere.
• Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed.
• Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution.
• Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors.
• Maintains up to date technical knowledge and creates and maintains the technical solution database.

Job description

Technical Machine Specialist - Customer Spport - Agriculture

Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems.

Locations

Showing 1 location

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN

Details

• Full-Time
• Requisition #: TECHN002902

Responsibilities

• Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software.
• Ensures all necessary information is documented within the CCMS case prior to submission to John Deere.
• Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed.
• Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution.
• Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors.
• Maintains up to date technical knowledge and creates and maintains the technical solution database.