Technical Lead, Pharmacy Automation & Production

Shoppers Drug Mart Inc.; Mississauga; On-site; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. is seeking a Technical Lead in Mississauga to oversee production coordination and automation support for pharmacy fulfillment. You will lead automation optimization, mentor staff, and liaise with leadership and vendors to ensure smooth operations.

Ideal candidates bring hands-on automation expertise, strong troubleshooting, and excellent communication. This full-time role involves flexibility for shifts, with focus on operational excellence and patient service.

Qualifications

• Experience with automation equipment, software, and tools in a production or healthcare environment.
• Technical troubleshooting ability with a strong attention to detail and accuracy.
• Effective verbal and written communication and interpersonal skills.
• Excellent organizational and time management skills; able to prioritize tasks under pressure.
• Proven leadership and team collaboration skills.
• Demonstrated creative problem-solving and decision-making capabilities.
• Flexibility to work various shifts, including occasional weekends and statutory holidays.
• Familiarity with the pharmaceutical or healthcare industry is an asset.

Responsibilities

• Serve as the first point of contact for team members to resolve workflow and task issues before escalating to leadership.
• Monitor and support daily production status, including reassignment of stores and shifting resources to ensure optimal workload distribution.
• Provide regular supplies to team members (e.g., PPE, office materials, printer and robot consumables).
• Conduct quality checks and support the implementation of quality initiatives.
• Assist with general Pharmacy Assistant duties as required to maintain continuity of operations.
• Collaborate actively with leadership and cross-functional teams to ensure alignment of daily objectives.
• Provide first-level technical troubleshooting for automation equipment, escalating issues to vendors when necessary.
• Optimize robot functionality through calibration and alignment of workflows (DSP, non-DSP, backorders).
• Maintain and audit automation tracking tools (e.g., optimization tracker, performance logs).
• Monitor automation changes and their impacts, ensuring sustainable resolutions.
• Support and track inventory and maintenance parts related to automation systems.
• Execute and follow up on preventative maintenance plans.
• Develop and deliver training sessions to Pharmacy Assistants and Verifiers on basic automation troubleshooting and maintenance.
• Analyze OEE and machine performance data to identify areas of loss and implement process improvements.
• Participate in identifying and implementing process enhancements to drive service excellence.

Skills

Automation experience

Technical troubleshooting

Communication skills

Organizational skills

Leadership

Problem-solving

Flexibility

Job description

Shoppers Drug Mart Inc. is seeking a Technical Lead in Mississauga to oversee production coordination and automation support for pharmacy fulfillment. You will lead automation optimization, mentor staff, and liaise with leadership and vendors to ensure smooth operations.

Ideal candidates bring hands-on automation expertise, strong troubleshooting, and excellent communication. This full-time role involves flexibility for shifts, with focus on operational excellence and patient service.