Technical Implementation Specialist

CATALIS; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading government SaaS provider, Catalis is seeking an Implementation Specialist to enhance municipal client's engagement with their ERP solutions. The role involves client interactions to ensure smooth installations, alongside a commitment to foster strong customer relationships. Join a dynamic team in an innovative work environment, offering significant growth opportunities and competitive compensation.

Benefits

Competitive compensation

Full paid vacation

Comprehensive health & dental benefits

Free access to unlimited Udemy courses

Innovative office environment

Qualifications

• Proven experience as an Implementation Specialist.
• Sound technical knowledge with a detail-oriented approach.
• Previous experience in municipal finance is a strong asset.

Responsibilities

• Main focus on ERP product implementation over the first 6 months.
• Manage client communications for solution delivery.
• Collaborate with the Customer Success team to enhance user satisfaction.

Skills

Analytical skills

Problem-solving skills

Communication

Customer service

Multitasking

Education

Experience as an Implementation Specialist

Municipal Finance experience

Tools

Microsoft Office applications

SQL database management systems

Job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

What you Will do

• Main focus for first 6 months+ will be on our ERP Product.
• Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.
• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.
• Communicating with clients throughout the solution implementation process to obtain feedback and approval.
• Learn, configure, and install software systems and all necessary components.
• Work closely with the Customer Success team to ensure we are creating “raving fans”.
• Ensuring that the project team is aware of key deliverables and project milestones.

Requirements

What you Will Need to Succeed

• Previous Accounting or Municipal Finance experience is a strong asset.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Municipal experience is an asset.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.