Implementation Specialist (Remote)

Push Operations; Vancouver; Remote; CAD 60,000 - 70,000; Full time

Job summary

Push Operations is seeking an Implementation Specialist to join their Customer Success team. This full-time position focuses on empowering clients to master their platform, providing tailored training sessions and ongoing support. Ideal candidates will demonstrate strong product knowledge and a passion for helping businesses succeed through effective HR and payroll solutions.

Benefits

Personal and professional development opportunities

Remote work flexibility

Work that energizes you

Qualifications

• Experience in customer training and support roles.
• Ability to translate technical concepts into actionable content.
• Strong communication skills with a focus on customer success.

Responsibilities

• Deliver 4–5 engaging training sessions tailored to client workflows.
• Advise clients on best practices for using Push effectively.
• Gather feedback to improve client experiences and product adjustments.

Skills

Product Knowledge

Customer Engagement

Training Skills

Communication

Job description

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Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

The Team :

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Aspart of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role :

We’re looking for a passionate educator and product advocate to join our Customer Success team as an Implementation Specialist . In this role, you’ll focus on empowering new customers with the knowledge and confidence they need to master Push. Rather than managing projects, you’ll guide clients through a meaningful learning journey translating technical processes into digestible, actionable content and making sure every customer walks away with clarity and confidence.

You’ll be their go-to product expert during their first 90 days, helping them adopt best practices and navigate workflows that match their business needs.

Location :

Push is a remote-first company. You can work from anywhere in Canada, or from our beautiful downtown Vancouver office, whatever works best for you.

Key Responsibilities :

• Deliver 4–5 engaging training sessions per day, tailoring each one to the client’s specific workflows and goals.
• Make every interaction count, ensuring clients leave sessions with more clarity, confidence, and momentum than they started with.
• Use your deep product knowledge to help clients adopt Push in the most efficient and valuable way possible.
• Identify knowledge gaps and create custom learning paths that speed up time-to-value.
• Act as a trusted product advisor, teaching not just how to use Push, but why it matters for their business.
• Collaborate with internal teams to ensure clients receive a seamless onboarding experience from start to finish.
• Gather and relay client feedback to our Product team to help shape future improvements.
• Educate on opportunities to extend the use of Push (i.e., additional modules) when aligned with client needs.

Why Push?

• Do what you love. We believe in work that energizes you and supports your passions.
• Grow yourself. At Push, personal and professional development go hand in hand.
• Make an impact. Your knowledge and guidance will shape the success stories of businesses across North America.

Check out our About Us video

Additional Information

We value non-traditional career paths. If your experience doesn’t check every box but you’re excited about the role, we still encourage you to apply.

Push is an equal opportunity employer. We believe diversity makes us stronger and more innovative.

Job Type : Full-time

Pay : $60,000 - $70,000 per annum

Work Location : Remote

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Software Development

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