Implementation Specialist

SkyXoft Technologies, Inc.; Kitchener; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading technology company is seeking an Implementation Specialist to support its Customer Success team. This full-time remote position involves onboarding new clients, importing customer data, and delivering training sessions. Ideal candidates will have strong attention to detail and excellent communication skills, showcasing an ability to manage multiple projects effectively. Experience with SaaS platforms and customer support is advantageous but not necessary.

Qualifications

• Strong attention to detail and ability to follow processes.
• Comfortable using spreadsheets (Excel, Google Sheets).
• Clear communication skills (written and verbal).
• Good organizational skills; able to manage multiple onboarding projects.

Responsibilities

• Import and validate customer data into client accounts.
• Provide training sessions via Zoom for customers.
• Collaborate with the Customer Success Manager on onboarding progress.
• Create and update documentation for onboarding tasks.

Skills

Attention to detail

Communication skills

Organizational skills

Customer-friendly mindset

Basic technical aptitude

Job description

About the Role

We’re looking for a detail-oriented and proactive Implementation Specialist to support our Customer Success team in onboarding new clients. You’ll assist with importing customer data (primarily spreadsheets), configuring accounts, and delivering light training to ensure our platform's smooth and successful rollout.

This is a hands-on role—ideal for someone in their career who enjoys helping people and has strong organizational and communication skills.

About us

Expiration Reminder is the leading web-based platform for managing document expiration dates. Our software allows organizations to track, manage and send automatic email and text notifications when documents are about to expire, maintain compliance with regulations and keep vendors and customers compliant with company policies. Hundreds of organizations worldwide rely on Expiration Reminder to track expiration dates. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, schools, and more. And with a powerful suite of features that provides for compliance rules, roadmaps, policy acknowledgement, document scanning and more, that will help companies stay compliant.

Key Responsibilities

• Import and validate customer data (typically from Excel/CSV files) into client accounts
• Follow standardized procedures for account setup and implementation
• Provide one-on-one and group training sessions (via Zoom) to help customers get started
• Collaborate with the Customer Success Manager to monitor onboarding progress
• Troubleshoot and escalate any data or platform issues as needed
• Create and update documentation or guides for everyday onboarding tasks

Requirements

• Strong attention to detail and ability to follow processes
• Comfortable using spreadsheets (Excel, Google Sheets)
• Basic technical aptitude—able to learn software tools quickly
• Clear communication skills (written and verbal)
• Good organizational skills; able to manage multiple onboarding projects
• Customer-friendly mindset

Nice to Have

• Experience working with SaaS platforms
• Previous customer support or training experience
• Familiarity with CRM systems or help desk tools

Location

• Remote.
• Occasional face to face meetings.

Compensation and Benefits

• Market compensation commensurate with your proven abilities.
• This is a full time position with a set schedule.
• Remote.