Technical & Hardware Support Analyst Co-op - Winter 2027

SGGG-FSI; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

SGGG-FSI, headquartered in Toronto, seeks a reliable Technical & Hardware Support Analyst co‑op to manage IT assets end-to-end. This fully onsite role reports to the Team Lead, Application & Technical Support and involves liaising with users, management and vendors to ensure proper lifecycle handling of devices.

You will maintain asset inventories, handle deliveries, track warranties and licenses, and support installations and decommissioning in a fast-paced environment.

Qualifications

• Currently enrolled in an eligible post-secondary co‑op program and available for an 8-month consecutive work term
• 1-3 years of technical support experience in the Microsoft technology stack (Windows 10, Windows 11, Active Directory), end-user support and implementation of user MACD
• 1-3 years of hardware support and inventory management experience
• Preference will be given to applicants with experience in a Microsoft server and Cisco switch and firewall environment

Responsibilities

• Asset identification: Maintain inventory of IT assets (new, existing, disposed)
• IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service
• IT Asset Tracking: Use corporate Asset Management tools to monitor IT assets and manage warranties, licenses and SLAs
• Maintenance: Maintain IT assets throughout their lifecycle including repair, upgrade, replacement and decommission
• Resolve tickets and helpdesk issues and implement user MACD within the expected timeframe
• Install/uninstall servers, PCs, network equipment, phones and other hardware on racks, desks or floor
• Work in server rooms and storage rooms; lift heavy equipment and operate in confined spaces

Skills

Windows 10/11

Active Directory

End-user support

MACD processes

Education

University Degree or College Diploma in Computer Science

ITIL Certification

Tools

Microsoft Server

Cisco switches

Cisco firewall

Asset management tools

Job description

About Us

SGGG Fund Services is Canada's largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, SGGG-FSI's over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration.

We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists.

About The Role

We are seeking a reliable and detail-oriented Technical & Hardware Support Analyst co‑op to join our team. Reporting to the Team Lead, Application & Technical Support, the Technical & Hardware Support Analyst co‑op is responsible for end-to-end tracking and management of IT assets to ensure that every asset is properly used, maintained, upgraded, and disposed of at the end of its lifecycle. You will liaise with end-users, management, executives, vendors and partners, and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge technologies.

Office Location & Work Model

• Our office is in downtown Toronto, a 5-minute walk from Union Station.
• This is a fully onsite position. The successful candidate will be expected to work full-time at our downtown Toronto office.

What You’ll Do

• Asset identification: Maintain inventory of IT assets (new, existing, disposed)
• IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service
• IT Asset Tracking: Use corporate Asset Management tools to continuously monitor IT assets. Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data (location and condition of physical assets) for tracking each asset
• Maintenance: Maintain IT assets according to their lifecycle stage. Maintenance involves asset repair, upgrade, replacement and decommission. All maintenance activities performed on an IT asset are logged as part of the ITAM process so that the data can be used to assess the performance of the asset
• Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe
• Install/uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor
• Able to lift, move, and install heavy (50 lbs+) hardware equipment on racks in server rooms and storage rooms, and comfortable working in confined spaces of storage rooms, server rooms, under desks, and similar spaces
• Comfortable working in high voltage and noisy environments of server rooms and data centres
• Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI's intellectual property
• Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity

What You’ll Bring

Must-Haves

• Currently enrolled in an eligible post-secondary co‑op program and available for an 8-month consecutive work term
• 1-3 years of technical support experience in the Microsoft technology stack (Windows 10, Windows 11, Active Directory), end-user support and implementation of user MACD
• 1-3 years of hardware support and inventory management experience
• Preference will be given to applications with experience in a Microsoft server and Cisco switch and firewall environment

Education

• University Degree or College Diploma in Computer Science (or equivalent experience in the field)
• Preference will be given to applicants with the ITIL Certification
• Preference will be given to applicants with current training and skill sets

Soft Skills

• Excellent communication skills
• Strong attention to detail
• Strong analytical skills
• Strong time-management skills
• Detail oriented and highly organized
• Ability to work with minimal supervision to prioritize and manage work
• Ability to work as an effective member of a team

You Should Embody:

• Integrity: Demonstrates sound judgment, transparency, and ethical decision-making in all interactions.
• Leadership: Takes initiative and drives outcomes with accountability and ownership.
• Focus: Prioritize effectively, manage time well, and consistently deliver on key objectives.
• Passion: Bring energy and commitment to their work, with a strong drive for excellence and continuous improvement.
• Teamwork: Collaborate openly and contributes to a respectful and high-performing team environment.

Application Information

• Number of positions: 1
• Work Term: Jan 2027 - Aug 2027
• Enrolled in a co‑op program and eligible for an 8-month consecutive work term
• This is a new headcount, and we are actively recruiting for it.
• We use AI-enabled tools to sort applications based on job-related criteria. A human decides who moves forward. Some AI proctored tests may also be scored with AI; Trained staff review the scores before any decision is made.

IDEA & Accommodations (AODA)

SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA). We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Recruitment Process

• Online Assessment: Shortlisted candidates may need to complete a role-based assessment.
• HR Screening: Virtual screening interview with our HR team.
• Manager Interview: Role-specific interview held either virtually or in person.
• Decision: Decision communicated and updates provided at each stage.