Technical Expert L3 - Customer Care

Artech LLC; Richmond; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

MatchBox Consulting is urgently seeking a Project Coordinator for a 12-month contract with a public sector client based in New Westminster. This hybrid role includes 2 days on-site and 3 days remote, supporting a yard and charge management solution program.

You will handle day-to-day project finances, contract administration, reporting, and meeting materials, reporting to a Senior Project Manager and collaborating with the program team and stakeholders.

Qualifications

• 7+ years IT program and project coordination experience.
• Experience managing project or program financials, including regular reporting.
• Strong organizational, time management, analytical, communication, and writing skills.

Responsibilities

• Planning and tracking: document goals, work packages, schedules, risks; maintain program plans and tracking lists.
• Meetings: organize meetings, take notes, prepare minutes, flag issues and suggest solutions.
• Finances: develop and monitor budgets, approve invoices, reconcile variance reports, produce financial reports.
• Communications: liaise for internal and external communications; draft and proofread reports and forms.
• Vendors and contracts: evaluate consultants, coordinate with vendors, track timeliness and contract compliance, work with Strategic Sourcing on procurements.
• Procurement and delivery: prepare procurement specs and track delivery, warranty, installation against milestones.
• Governance: prepare and submit governance and funding paperwork.
• Onboarding and offboarding: manage accounts, access, hardware, and orientation.

Skills

Project coordination

IT program management

Financial reporting

MS Office

Tools

Microsoft Project

SharePoint

OneDrive

Job description

MatchBox Consulting is urgently seeking a Project Coordinator for a 12-month contract opportunity at our New Westminster based public sector client. This is a hybrid role 2 days on site and 3 days remote.

Project Coordinator, Yard and Charge Management Solution

About the Role

We are looking for an experienced Project Coordinator to support a yard and charge management solution program. You will handle the recurring work that keeps the program on track, including day-to-day project finances, contract administration, correspondence, reporting, and meeting materials. You will report to a Senior Project Manager, work closely with the program team and stakeholders, and suggest changes or alternatives to the program and project managers where useful.

Key Responsibilities

• Planning and tracking: Help document goals, work packages, schedules, and risks. Maintain program plans, tracking lists, and related documents.
• Meetings: Organize and attend program meetings, take notes, and prepare minutes. Flag issues to the program manager and recommend solutions.
• Finances: Help develop and monitor budgets, approve invoices within your authority, and reconcile monthly variance reports. Produce monthly, quarterly, and annual financial reports covering current spend and forecasts.
• Communications: Act as a liaison for internal and external communications. Draft and proofread correspondence, reports, forms, and written procedures.
• Vendors and contracts: Help evaluate and select consultants, coordinate with vendors, track their timeliness and contract compliance, and elevate quality concerns. Work with Strategic Sourcing on new hires, contract extensions, follow-ups, and purchase order maintenance.
• Procurement and delivery: Prepare procurement specifications and track product delivery, warranty, and installation against program milestones.
• Governance: Prepare and submit program governance, gating, and funding paperwork after review with the project and program managers.
• Onboarding and offboarding: Coordinate accounts, system access, access cards, and hardware for new and departing team members. Orient new hires to team materials and documentation.

Typical Deliverables

• Financial reports (budget, actuals, burn rate, forecasts)
• Status reports covering milestones, issues, risks, and decisions
• Contract documents such as SOWs, RFIs, and RFPs
• Governance and change approval documents
• Meeting agendas and minutes

Qualifications

• 7+ years of IT program and project coordination experience
• Experience managing project or program financials, including regular reporting
• Strong organizational, time management, analytical, communication, and writing skills
• Ability to gather and consolidate information from many sources
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint, Visio)
• Experience with Microsoft Project, Project Online, and OneDrive
• Strong SharePoint experience, including custom lists and workflow development
• Accuracy and attention to detail in a fast-paced environment
• IT infrastructure experience is highly desirable

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.