Customer Service Agent

Toro Group of Companies; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Drafter in Product Development & Design, where your creativity and technical skills will play a vital role in shaping innovative aluminum fenestration systems for high-rise and commercial projects. Collaborate closely with senior designers and engineers to create detailed drawings and 3D models using advanced CAD software. This position offers an exciting opportunity to contribute to a dynamic design team, ensuring compliance with industry standards while supporting continuous improvement initiatives. If you are passionate about design and eager to make an impact, this role is perfect for you.

Qualifications

• 2-5 years of experience in technical drafting in related industries.
• Strong knowledge of industry standards and building codes.

Responsibilities

• Develop detailed 2D and 3D CAD drawings for projects.
• Assist in designing custom aluminum fenestration systems.

Skills

Detail-oriented

Problem-solving

Organizational skills

Knowledge of building codes

Collaborative work

Project management

Education

Degree in Mechanical Engineering

Degree in Architecture

Tools

AutoCAD

Inventor

Job description

388 Applewood Crescent, Vaughan, ON L4K 4V2, Canada Req #1952

Thursday, February 20, 2025

Job Description

Position: Technical Drafter, Product Development & Design

Location: 388 Applewood Crescent, Concord

Date: February 7, 2025

Reports to: Designer

JOB SUMMARY

As part of the design team, you will assist in drafting, designing, and developing custom aluminum fenestration systems for high-rise and commercial projects from concept to site, focusing on supporting standard and non-standard designs, including design proposals, new die creation, and product development. Working closely with senior designers, engineers, and project managers, you will create detailed drawings, technical documentation, and 3D models using CAD software while ensuring compliance with industry standards.

DIRECT AND/OR INDIRECT REPORTS

• None

MAJOR RESPONSIBILITIES/ACCOUNTABILITIES

Health and Safety

• Adheres to all health and safety policies and procedures, ensuring a safe work environment, and promptly reports any incidents, accidents, or near misses.
• Works in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
• Reports any known workplace hazards or violations of the Act to the employer or supervisor.

Technical/Function

• Develop detailed 2D and 3D CAD drawings, including fabrication drawings, cut sheets, and BOMs for R&D projects.
• Assist in designing and developing custom aluminum fenestration systems under the supervision of senior designers.
• Create and revise mock-up drawings for design validation, testing, and performance evaluation.
• Participate in design reviews with internal and external stakeholders, providing technical support when required.
• Assist in building and reviewing design mock-ups for validation and testing in the design lab.
• Ensure that designs comply with industry standards and manufacturing capabilities.
• Support continuous improvement initiatives by collaborating with production, site personnel, and service teams.
• Assist in new product development by preparing technical documentation and supporting design revisions.
• Maintain an organized database of design files, templates, and standard details.
• Assist in preparing design presentations, reports, and technical manuals for existing and new products.
• Participate in feasibility studies and performance testing to ensure compliance with industry standards.
• Stay up to date with industry trends, materials, and drafting best practices to enhance design efficiency.
• Other duties as assigned by management.

Internal/External Customer Service

• Works closely with both internal teams and external clients, offering expert advice, guidance, and sharing best industry practices to ensure successful project outcomes and maintain strong, collaborative relationships.
• Promotes and demonstrates Toro Core Values by leading by example and collaborating with internal customers and stakeholders to improve customer experience.
• Maintains excellent relationship with Toro's suppliers & vendors.

Administration

• Handle various administrative tasks, including organizing documentation, maintaining project records, coordinating meetings, and ensuring smooth communication between teams and stakeholders.

Other

• Perform additional tasks as required, supporting the team, and ensuring the smooth operation of projects and activities as they arise.

EDUCATION AND QUALIFICATIONS

• Degree in Mechanical Engineering, Architecture, or a related field.

EXPERIENCE

• 2-5 years of experience in technical drafting in the window wall or related industries.
• 1-2 years of experience in AutoCAD and Inventor is a strong asset.
• Experience in window wall, curtain wall, or façade design is an asset.

SKILLS

• Strong knowledge of building codes, product performance requirements, and industry standards/certifications.
• Detail-oriented with strong problem-solving, organizational skills, and high-quality standards.
• Proven ability to work collaboratively in a fast-paced R&D environment and as an independent contributor.
• Experience managing multiple projects, meeting deadlines, and taking designs from concept to completion.
• Ability to maintain ownership of work while ensuring attention to detail and adherence to deadlines.
• Solid understanding of interdepartmental processes and how key departments collaborate to achieve project goals.
• Excellent team player able to communicate effectively and work well with internal and external stakeholders.

DEMONSTRATE COMPANY VALUES

• Do what you say – act with integrity so our customers and internal partners trust us to deliver results.
• Get it done – find solutions to ensure the job gets done right.
• Be better every day – take pride and be passionate about improving our business, safety, and quality and strive to be the best.
• Think big picture – think long-term, be strategic and have a vision. Your investment in our business is critical to our success.
• Build strong relationships – value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors, and stakeholders.