Technical Delivery Manager

Marcus Donald People Limited; Toronto; On-site; CAD 110,000 - 170,000; Full time

Job summary

Marcus Donald People Limited is seeking a Technical Delivery Manager to lead Fixed Income technology delivery in a hybrid Toronto role. You will direct a small, high-performing team, drive end-to-end delivery, ensure production stability, and manage key vendor relationships, including Broadridge.

The ideal candidate has 10+ years in Fixed Income delivery or operations, strong communication skills, and experience across Agile, Waterfall, or hybrid approaches in a large financial institution.

Qualifications

• Minimum 10+ years experience in Fixed Income technology delivery or operations.
• Strong knowledge of Fixed Income products and trade lifecycle processes.
• Hands-on experience with Broadridge Impact / ICI platform.
• Proven experience managing small teams (2–3 people) with direct people leadership responsibilities.
• Strong production support knowledge, including incident management and system stability.
• Demonstrated experience managing third-party vendors and service providers.
• Excellent communication skills, with the ability to engage effectively across technical and business stakeholders.
• Strong delivery background across Agile, Waterfall, or hybrid methodologies.

Responsibilities

• Lead end-to-end delivery of Fixed Income technology initiatives, ensuring alignment with business priorities
• Manage a team of 2–3 delivery professionals, providing leadership, coaching, and performance management
• Oversee production stability and ensure effective incident management and resolution
• Act as the primary point of contact for stakeholders, ensuring clear and consistent communication across business and technology teams
• Build and maintain strong relationships with internal stakeholders including trading desks, operations, and senior leadership
• Manage and oversee vendor relationships, including performance, issue resolution, and service delivery (particularly Broadridge)
• Drive planning, execution, and reporting across multiple initiatives and workstreams
• Identify, track, and mitigate delivery risks, dependencies, and issues
• Ensure adherence to governance, regulatory requirements, and enterprise standards
• Promote continuous improvement in delivery practices and operational processes

Skills

Delivery leadership

Fixed Income expertise

Stakeholder communication

Vendor management

Incident management

Agile/Waterfall hybrid

Team leadership

Tools

Broadridge ICI

Job description

A leading North American financial institution is seeking a Technical Delivery Managerto lead Fixed Income technology delivery. This role combines strong domain expertise, delivery leadership, and team management, with a focus on ensuring stable, high-quality production environments and successful vendor partnerships.The successful candidate will bring deep Fixed Income knowledge, hands-on delivery experience, and strong communication skills to lead a small, high-performing team and manage key third-party platforms.This is a hybrid role based in Toronto, and the successful candidate will be paid via a T4 contract.

Key Responsibilities

• Lead end-to-end delivery of Fixed Income technology initiatives, ensuring alignment with business priorities
• Manage a team of 2–3 delivery professionals, providing leadership, coaching, and performance management
• Oversee production stability and ensure effective incident management and resolution
• Act as the primary point of contact for stakeholders, ensuring clear and consistent communication across business and technology teams
• Build and maintain strong relationships with internal stakeholders including trading desks, operations, and senior leadership
• Manage and oversee vendor relationships, including performance, issue resolution, and service delivery (particularly Broadridge)
• Drive planning, execution, and reporting across multiple initiatives and workstreams
• Identify, track, and mitigate delivery risks, dependencies, and issues
• Ensure adherence to governance, regulatory requirements, and enterprise standards
• Promote continuous improvement in delivery practices and operational processes

Required Skills & Experience

• Minimum 10 years’ experience in Fixed Income technology delivery or operations
• Strong knowledge of Fixed Income products and trade lifecycle processes
• Hands-on experience with Broadridge Impact / ICI platform
• Proven experience managing small teams (2–3 people) with direct people leadership responsibilities
• Strong production support knowledge, including incident management and system stability
• Demonstrated experience managing third-party vendors and service providers
• Excellent communication skills, with the ability to engage effectively across technical and business stakeholders
• Strong delivery background across Agile, Waterfall, or hybrid methodologies

Preferred Qualifications

• Experience within large capital markets organisations
• Familiarity with front-to-back Fixed Income processing
• Understanding of regulatory and risk frameworks in financial services
• Relevant certifications (e.g., PMP, Agile, SAFe)

Personal Attributes

• Strong communicator with the ability to influence at multiple levels
• Hands-on leader who is comfortable operating close to the technology and production environment
• Results-driven and accountable
• Strong problem-solving and decision-making skills
• Collaborative and adaptable in a complex, fast-paced setting

Why Join

• Lead critical Fixed Income delivery and production initiatives
• Manage a focused, high-impact team with ownership responsibility
• Work closely with key vendors and business stakeholders
• Contribute to strategic platforms within a leading financial institution
• Competitive compensation and benefits