Technical Customer Support Specialist - Work from Home Opportunity

Teleperformance; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a remote customer support role. This position involves providing first-level technical solutions, answering customer inquiries, and ensuring positive relations. With a competitive compensation package and opportunities for career advancement, this role is perfect for those looking to grow in a supportive environment. Join a recognized Great Place to Work and enjoy comprehensive benefits, including medical and dental coverage, while working from the comfort of your home. If you have a passion for technology and customer service, this is your chance to shine!

Benefits

Competitive Compensation Package

Paid Training

Comprehensive Medical Benefits

Dental Benefits

Employee Assistance Program

Tuition Reimbursement

Employee Referral Bonuses

Qualifications

• Minimum 2 years in a technical or clinical support role.
• Excellent communication and comprehension skills required.

Responsibilities

• Provide first-level technical solutions for product maintenance.
• Answer customer queries and offer personalized solutions.

Skills

Communication Skills

Technical Troubleshooting

Customer Service

Problem Solving

Education

Associate’s Degree or Certification

Tools

Microsoft Office (Outlook, Word, Excel)

Electronic Documentation Systems

Job description

Employer Industry: Customer Experience Management

Why consider this job opportunity:

1. Competitive compensation package with paid training
2. Up to $500.00 for each employee referral hired
3. Comprehensive medical and dental benefits, including an Employee Assistance Program
4. Opportunities for internal career advancement and tuition reimbursement
5. Work from the comfort of your home
6. Recognized as a Great Place to Work for three consecutive years

What to Expect (Job Responsibilities):

1. Provide first-level technical solutions related to installation, operation, and maintenance of products
2. Answer inbound customer queries and offer personalized solutions
3. Build and maintain positive customer relations
4. Coordinate with various functions within the company to ensure proper handling of requests
5. Troubleshoot and resolve technical issues using established diagnostic tools and procedures

What is Required (Qualifications):

1. Associate’s degree or certification from an accredited program for technical and/or clinical education
2. Minimum of 2 years in a technical or clinical/medical-based device support role
3. Experience with electronic documentation systems
4. Must be at least 18 years old
5. Excellent communication and comprehension skills

How to Stand Out (Preferred Qualifications):

1. Previous contact center experience
2. Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
3. Ability to type at least 30 words per minute and pass language/grammar screening
4. Excellent home internet connection (hardwired, as Wi-Fi connections are not permitted)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.