Technical Center Team Lead

ABTECH Services Polytechniques Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

ABTECH Services Polytechniques Inc. in Toronto is seeking a Technical Center Team Lead to oversee the daily repair center operations while contributing to repairs and customer satisfaction of walk-in clients.

This hands-on role requires leading technicians, diagnosing and repairing electronics, and ensuring quality and timely service in a fast-paced environment.

Qualifications

• Technical diploma in Electronics or related field.
• Minimum 3 years diagnosing and repairing electronic equipment.
• Experience leading or coordinating a team is an asset.
• Experience with ERP systems and MS Office applications.
• Valid driver's license.

Responsibilities

• Coordinate daily repair activities and team priorities.
• Mentor technicians and support their development.
• Ensure quality, efficiency and compliance with company procedures.
• Diagnose, repair and calibrate electronic equipment.
• Manage equipment flow from intake to customer pickup.
• Collaborate with technical advisors to support customer service activities.
• Monitor repair timelines and shop performance.
• Assist with inventory management and branch operations.
• Provide technical support and guidance to customers and team members.

Skills

Troubleshooting

Diagnostic abilities

Leadership

Team coordination

Customer-focused

Organizational skills

Communication in English

Adaptability

Education

Technical diploma in Electronics or related field

Tools

ERP systems

Microsoft Office

Job description

We're looking for a Technical Center Team Leadto oversee the daily operations of our Toronto repair center while actively contributing to technical repairs and customer satisfaction of walk-in clients.

This role is ideal for a hands-on technical professional who enjoys leading others, solving complex problems and delivering exceptional service.

WHAT YOU'LL DO

• Coordinating daily repair activities and team priorities
• Supporting and mentoring technicians
• Ensuring quality, efficiency and compliance with company procedures
• Diagnosing, repairing and calibrating electronic equipment
• Managing equipment flow from intake to customer pickup
• Collaborating with technical advisors to support customer service activities
• Monitoring repair timelines and shop performance
• Assisting with inventory management and branch operations
• Providing technical support and guidance to customers and team members

WHAT WE'RE LOOKING FOR

QUALIFICATIONS

• Technical diploma in Electronics or a related field

• Minimum 3 years of experience diagnosing and repairing electronic equipment

• Previous team leadership or coordination experience is an asset

• Experience with ERP systems and Microsoft Office applications

• Valid driver's license

SKILLS & ATTRIBUTES

• Strong troubleshooting and diagnostic abilities

• Leadership and team coordination skills

• Customer-focused mindset

• Excellent organizational and prioritization skills

• Attention to detail and commitment to quality

• Ability to thrive in a fast-paced environment

• Strong communication skills in English
• Adaptability and eagerness to learn new technologies