Technical Business Analyst

Acturis Limited; Victoria; Hybride; CAD 57 000 - 61 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work

Annual bonus

Company shares

RRSP benefits

20 vacation days

Résumé du poste

Acturis Canada is seeking a Technical Business Analyst to join a world‑class international team in Victoria, BC. You will gather client requirements, translate them into detailed specifications for developers, and help design top quality software solutions.

You will design and document capabilities, support the sales team with client proposals, and continuously monitor and improve the Acturis System while collaborating with brokers and insurers.

Qualifications

• Degree from a Computer Science, Math, Engineering, Physics or related technical degree.
• Experience providing excellent customer service and confidence in relationship building skills.
• Clear and concise written and oral communication.
• Continuous learner who is eager to take responsibility.
• Strong organizational skills; demonstrated experience with keeping to deadlines.
• Creative problem solver who follows logical and practical processes.
• Values teamwork and strives to collaborate well with others.
• Experience with Microsoft Office Suite and comfortable with learning new technology quickly.

Responsabilités

• Designing and implementing top quality new software solutions.
• Solving challenging technical problems using a structured and logical approach.
• Managing the build of sometimes complex implementations, and ensuring this is done to specification.
• Investigation of errors on the Live system to work out the root cause and proposing solutions to fix this.
• Continuously monitoring and improving all aspects of the Acturis System.
• Supporting the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients.

Description du poste

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent

With us you will:

• Have an office in a central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities
• Receive a competitive salary and annual performance-based reviews
• Have 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
• Have 100% employer paid benefits after three months on the job including RRSP
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Have a Hybrid work schedule: work from home up to 3 days per week.
  • During the training period this will be full time in our Victoria Office.

What does the role look like?

As a Technical Business Analyst, you will be part of a world‑class international team from a wide variety of backgrounds.

At Acturis, Technical Business Analysts help our clients understand the possibilities within the system and gather client requirements in order to turn them into detailed, unambiguous and accurate specifications for a development team.

Downloads

The team main mission is creating efficiencies for our customers by facilitating the automated download of key information from third party systems.

Your day may involve:

• Designing and implementing top quality new software solutions
• Solving challenging technical problems using a structured and logical approach
• Managing the build of sometimes complex implementations, and ensuring this is done to specification
• Investigation of errors on the Live system to work out the root cause and proposing solutions to fix this
• Continuously monitoring and improving all aspects of the Acturis System
• Supporting the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

Documents

On the team, you can expect to work directly with clients to gather their requirements for their customer-communications ("documents") suite on Acturis and support them in using the standard Application functionality to achieve this.

Your day may involve:

• Supporting clients in understanding the system and corresponding documents capabilities
• Working with clients and other teams to scope requirements and design solutions
• Writing detailed specifications for new documents features and working with developers whilst these are implemented
• Completing in-depth testing for internal development and providing support for client testing

Personal Lines

You can expect to be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

Your day may involve:

• Work in a team focused on insurance product implementations
• Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
• Design and implement top quality new software solutions
• Gather client requirements and turn these into detailed, unambiguous and accurate specifications
• Manage the build of sometimes complex implementations, and ensure this is done to specification
• Continuously monitor and improve all aspects of the Acturis System

International Programs

You can expect to be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

Your day may involve:

• Work in a team focused on insurance product implementations
• Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
• Design and implement top quality new software solutions
• Gather client requirements and turn these into detailed, unambiguous and accurate specifications
• Manage the build of sometimes complex implementations, and ensure this is done to specification
• Continuously monitor and improve all aspects of the Acturis System

The annual salary for this position is $57,150.00 and increases to $60,750.00 after probation.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for

Candidate Profile

The successful candidates will have following attributes:

• Degree from a Computer Science, Math, Engineering, Physics or other related technical degree
• Experience providing excellent customer service and confidence in relationship building skills
• Clear and concise written and oral communication
• Continuous learner who is eager to take responsibility
• Strong organizational skills; demonstrated experience with keeping to deadlines
• Creative problem solver who follows logical and practical processes
• Values teamwork and strives to collaborate well with others
• Experience with Microsoft Office Suite and comfortable with learning new technology quickly
• An aptitude for applying technology and structured problem solving
• A track record of delivering on projects and an ability to carry tasks through to completion
• Demonstrated interest in and experience of using IT and software

The following attributes are highly appreciated but not required:

• Science, Math, and Engineering background
• Fluent or Proficient in French

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact [e-mail].