Technical Architect II

Bell; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Architect to enhance cloud services and network operations. This role involves architecting and managing infrastructure for cloud workloads, ensuring optimal performance and security. You'll collaborate within agile teams, leveraging your expertise in scripting and automation to streamline operations. The ideal candidate will have a strong foundation in IT, with a focus on physical server management and experience in leading technical teams. Join a dynamic environment where innovation meets teamwork, and contribute to transforming customer experiences through cutting-edge technology.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Support

Employee Discounts

Flexible Work Hours

Inclusive Workplace

Professional Development

Work-Life Balance

Employee Referral Program

Qualifications

• 5-10 years of technical experience in IT.
• Strong knowledge of physical server hardware.
• Experience with Ansible and automation tools.

Responsibilities

• Monitor health and performance of cloud servers.
• Diagnose and resolve software and hardware issues.
• Lead a team of technical support specialists.

Skills

Cloud Computing

Problem-Solving

Time Management

Bash Scripting

Python

Agile Methodologies

DevOps Practices

Linux

Networking

Security Management

Education

Degree in Computer Science

Tools

HPE OneView

DellEMC OpenManage

Zabbix

Grafana

Prometheus

MySQL

Job description

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Req Id: 423698

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

Bell's NTS team is transforming customer experiences by simplifying, virtualizing, and automating network operations to reduce costs and boost agility.

We aim to be the simplest, most reliable, and adaptable cloud provider, enabling Bell's Network team to virtualize network services and applications through self-serve, on-demand cloud services.

Organized in product squads, we combine Lean manufacturing, Agile/Scrum, and DevOps practices. Our expertise spans infrastructure, networking, security, storage, cloud computing, and software development, supported by scrum masters and senior managers.

As a Technical Architect for our datacenter engineering team, you will be architecting, implementing, and managing the infrastructure necessary to support cloud workloads on physical servers.

Key Responsibilities

• Monitoring health and performance of cloud computing physical servers (i.e. HPE, DELL, Supermicro, others).
• Diagnosing and resolving software issues, hardware failures, kernel panics, system crashes, and performance degradation.
• Lead and support a team of two technical support specialists through daily calls in an agile environment.
• Leveraging scripting languages (e.g., Bash, Python) and automation tools (e.g., Ansible, Puppet) to automate repetitive tasks, streamline operations, and ensure consistency across bare metal systems.
• Assessing the need for software and firmware updates based on vendor recommendations, security patches, and performance enhancements.
• Hardening the security of bare-metal servers through configuration management, access controls, and encryption mechanisms.
• Ensuring that bare-metal deployments comply with regulatory requirements and internal governance policies.
• Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and continuity of operations.
• Work closely with vendors and other internal and external parties to deliver an efficient support solution.
• Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
  
  

Critical Qualifications

• Degree in Computer Science or Information Science
• 5 to 10 years of technical and operation experience in IT
• Strong knowledge of physical server hardware and data center management
• Experience building and maintain Ansible playbooks (including Ansible tower)
• Server hardware and firmware management tools:
• HPe OneView
• HPe OneView Global Dashboard
• DellEMC OpenManage
• DellEMC SupportAssist Enterprise
• Advanced Linux knowledge (medium to high level)
• Python/API (intermediate to advance)
• Strong problem-solving skills and ability to work under pressure.
• Strong time management skills and work ethic to manage multiple accountabilities.
• Ability to build relationships and work effectively with internal players and vendors
• Embrace change within the same team
  

Available to work 24/7 on call (rotating schedule)

Additional Qualifications

• Agile / DevOps / Lean experience
• Monitoring Products: Zabbix, Grafana, Prometheus
• Database: MySQL
• DMTF RedFish
• Bilingual French and English (written and verbal)
  
  

Knowledgeable On

• Familiarity with virtualization and containerization (e.g., VMware, OpenShift, OpenStack).
• Storage in general
• Network knowledge (medium)
  
  

Skills Being An Asset

• CI/CD pipeline
• Version Control Systems
• Cloud Skills
  
  

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 05/23/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

423698

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting, Telecommunications, and Wireless Services

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